Lead SAP Engagement Delivery Specialist

About the role

The role involves leading end-to-end delivery of SAP enterprise business process managed services, ensuring operational excellence, adherence to SLAs and KPIs, and driving continuous improvement. The role demands operational leadership, client engagement, and risk management capabilities in a team-driven environment.

Responsibilities

• Serving as the primary escalation point for complex functional and operational issues
• Overseeing order-to-cash and financial processes such as billing, invoicing, receivables, and collections
• Partnering with finance stakeholders on period-end close, audit readiness, and compliance
• Managing onshore/offshore teams supporting Level 2/3 SAP support, focusing on talent development, knowledge transfer, and delivery planning
• Governing incident, problem, change, and release management activities, including testing cycles

Qualifications

• At least five years of recent SAP S/4HANA experience
• Minimum of three years in a leadership role supporting SAP clients
• Deep functional expertise in ATR, OTC, and STP modules
• Experience delivering managed services
• Strong communication skills
• Authorized to work in the U.S. without visa sponsorship