Lead SAP Engagement Delivery Specialist

About the role

The role involves leading end-to-end delivery of SAP enterprise business process managed services, ensuring operational excellence and adherence to SLAs and KPIs.

Responsibilities

• Managing complex client issues
• Overseeing order-to-cash and financial operations
• Supporting period-end closing
• Partnering with finance teams for compliance and risk mitigation
• Leading onshore/offshore teams
• Managing incident, change, and release processes
• Ensuring quality and timely delivery

Requirements

• At least five years of recent experience in SAP S/4HANA modules
• Three years in a leadership role supporting SAP clients
• Deep functional expertise in ATR, OTC, and STP areas
• Experience in managed services and financial support processes

Qualifications

• Bachelor’s degree
• Work authorization in the U.S. without sponsorship

Skills

• Strong communication, leadership, and client engagement skills
• Proven ability to manage distributed teams and drive continuous improvement
• Operational governance, risk management, and stakeholder collaboration
• Focus on delivering high-quality SAP support and service