Journey Builder IV [AQ-13294]

About the role

Aquent is seeking a highly skilled and motivated individual to join our client’s marketing operations team. In this pivotal role, you will be instrumental in shaping the way millions of users interact with a vast ecosystem of digital solutions. Your expertise in customer journey orchestration will directly drive awareness and engagement, making a tangible impact on the success of groundbreaking initiatives and defining how users connect with the next generation of digital experiences.

Responsibilities

• Develop, test, and deploy sophisticated customer journeys, translating complex objectives into effective platform capabilities and data-driven solutions.
• Collaborate and communicate effectively with diverse stakeholders across strategy, engineering, and business teams to ensure seamless execution of global, large-scale projects, addressing operational plans, deliverables, and potential risks.
• Optimize campaign performance through rigorous A/B testing, driving incremental growth and continuous program improvement.
• Monitor campaign integrity and proactively identify and communicate issues to internal teams.
• Identify and champion key opportunities for enhancing campaign performance, streamlining operational efficiency, refining processes, and improving tooling.
• Create and maintain a comprehensive knowledge portal of best practices and playbooks, serving as a vital reference and training resource for the team.

Requirements

• 7-10 years of robust lifecycle marketing experience, specifically in building and launching successful acquisition and engagement initiatives.
• Proven experience with industry-leading CRM or ESP platforms.
• Demonstrated high aptitude for logical reasoning and critical thinking.
• Exceptional attention to detail and organizational skills, ensuring timely delivery of high-quality projects.
• A proactive, thoughtful, and resourceful innovator with a strong willingness to navigate ambiguity and overcome roadblocks.
• Ability to remain calm and effective under pressure, devising contingency plans, making sound judgment calls, and pivoting as needed in a dynamic environment.
• A collaborative team player with a strong consideration for the impact on partners.
• Excellent communication skills across all mediums, from written correspondence to presentations.
• A genuine passion for digital products and services and a deep familiarity with a broad ecosystem of offerings.
• A Bachelor’s degree is preferred, or equivalent work experience.

Skills

• Experience with SQL (nice-to-have).

Benefits

Eligible talent get access to amazing benefits including:

• Subsidized health, vision, and dental plans.
• Paid sick leave.
• Retirement plans with a match.
• Free online training through Aquent Gymnasium.

About the company

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our client is a global leader in consumer technology, renowned for redefining the intersection of hardware, software, and services. Known for their uncompromising commitment to world-class design and user experience, they create products that have become essential to daily life. You will be joining a team that values craftsmanship and simplicity, working on high-impact projects that reach hundreds of millions of people worldwide.