Journey Builder IV [AQ-12489]

Aquent is proud to partner with a globally recognized leader in technology, an organization celebrated for its innovative digital products and services that seamlessly connect millions of users worldwide. This pioneering company stands at the forefront of digital communication, continuously evolving to enhance user experience and engagement across its diverse and impactful offerings.

About the role

We are seeking a highly skilled and motivated individual to join our client’s Central Marketing Operations team. In this pivotal role, you will be instrumental in shaping the way millions of users interact with a suite of digital solutions globally. Your expertise in customer journey orchestration will directly drive awareness and engagement, making a tangible impact on the success of groundbreaking initiatives and defining how users connect with the next generation of digital solutions.

Responsibilities

• Develop, test, and deploy sophisticated customer journeys, translating complex objectives into effective platform capabilities and data-driven solutions.
• Collaborate and communicate effectively with diverse stakeholders across strategy, engineering, and business teams to ensure seamless execution of global, large-scale projects, addressing operational plans, deliverables, and potential risks.
• Optimize campaign performance through rigorous A/B testing, driving incremental growth and continuous program improvement.
• Monitor campaign integrity and proactively identify and communicate issues to internal teams.
• Identify and champion key opportunities for enhancing campaign performance, streamlining operational efficiency, refining processes, and improving tooling.
• Create and maintain a comprehensive knowledge portal of best practices and playbooks, serving as a vital reference and training resource for the team.

Requirements

• 7-10 years of robust lifecycle marketing experience, specifically in building and launching successful acquisition and engagement initiatives.
• Proven experience with industry-leading CRM or ESP platforms.
• Demonstrated high aptitude for logical reasoning and critical thinking.
• Exceptional attention to detail and organizational skills, ensuring timely delivery of high-quality projects.
• A proactive, thoughtful, and resourceful innovator with a strong willingness to navigate ambiguity and overcome roadblocks.
• Ability to remain calm and effective under pressure, devising contingency plans, making sound judgment calls, and pivoting as needed in a dynamic environment.
• A collaborative team player with a strong consideration for the impact on partners.
• Excellent communication skills across all mediums, from written correspondence to presentations.
• A genuine passion for digital products and services and a deep familiarity with a broad ecosystem of offerings.
• A Bachelor’s degree is preferred, or equivalent work experience.

Skills

• Experience with SQL (nice-to-have).

Benefits

Eligible talent get access to amazing benefits including:

• Subsidized health, vision, and dental plans.
• Paid sick leave.
• Retirement plans with a match.
• Free online training through Aquent Gymnasium.

Client Description

Our client is a global leader in consumer technology, renowned for redefining the intersection of hardware, software, and services. Known for their uncompromising commitment to world-class design and user experience, they create products that have become essential to daily life. You will be joining a team that values craftsmanship and simplicity, working on high-impact projects that reach hundreds of millions of people worldwide.