ITAM Analyst III – Software Asset Management (SAM/HAM Hybrid)

About The Opportunity

The ITAM Analyst III – Software Asset Management leads operational and analytical work across Client's software asset lifecycle. This role helps govern software inventory, license assignments, entitlements, renewals, usage, application ownership, contract records, vendor performance, compliance evidence, software intake, and lifecycle reporting. The analyst will help advance Software Asset Management modernization by improving data quality, entitlement accuracy, renewal tracking, license visibility, software utilization, compliance readiness, financial transparency, and operational consistency across the software lifecycle. This includes software intake, approval, procurement support, assignment, provisioning coordination, renewal, reclamation, retirement, compliance review, and vendor governance.

This role partners closely with ITAM, Procurement, Finance, Security, Legal, Workforce, Endpoint, Support Center, Product, application owners, vendor partners, and other cross-functional teams to reduce software waste, improve service delivery, strengthen compliance, support reliable workforce operations, and provide leadership with trusted reporting. This position requires strong analytical thinking, communication, customer service, attention to detail, follow-through, cross-functional coordination, and the ability to work through complex software issues across multiple systems, teams, vendors, and governance processes.

The ITAM Analyst III is expected to apply technology learning in practical ways by leading improvements that reduce manual work, improve software data accuracy, strengthen audit readiness, improve reporting, increase license reuse and reclamation, and enhance the employee software request and fulfillment experience. This role also supports HAM operations at the Reston, VA office, helping ensure hardware moves, shipping/receiving, inventory reviews, and device recovery activities run smoothly.

Technology and Continuous Learning

The ITAM Analyst III – Software Asset Management is expected to stay current with evolving workplace technology, software asset management practices, automation opportunities, and industry trends. This includes developing and applying knowledge of modern SAM platforms, SaaS management tools, license optimization methods, CMDB data practices, software discovery, software metering, AI-enabled productivity tools, reporting dashboards, vendor management capabilities, and compliance practices. The Analyst III should bring a learner's mindset and look for practical ways to apply new tools and technology improvements to reduce manual work, improve data accuracy, strengthen audit readiness, improve software utilization, and enhance the employee software request and fulfillment experience.

Operational Requirement

• Ability to support technology inventory reviews, software true-up activities, audit evidence preparation, vendor data validation, renewal reviews, software utilization analysis, and special projects.
• Ability to support hardware-related activities where software entitlement, device assignment, or endpoint software deployment data is required.
• Ability to participate in onsite meetings, vendor reviews, audits, operational activities, or cross-functional working sessions as needed.
• Ability to manage multiple workstreams, prioritize effectively, and escalate risks or blockers before they impact delivery.

Physical / Operational Requirement – HAM Support

• Ability to lift, carry, and move technology equipment weighing up to 50 lbs to support shipping and receiving of hardware.
• Ability to support hardware moves, refresh activities, shipping and receiving coordination, inventory reviews, audits, device recovery efforts, and special projects.
• Ability to provide off-hours support as needed for hardware moves, refreshes, audits, urgent asset activities, recovery escalations, or special projects.
• Ability to participate in onsite meetings, vendor reviews, audits, and operational activities at the Reston, VA office as needed.

In this role, you will:

• Manage and improve software asset management activities across the full software lifecycle, including intake, request, approval, procurement support, assignment, entitlement tracking, renewal, reclamation, retirement, and compliance review.
• Maintain accurate software asset records, including licenses, entitlements, subscriptions, renewals, service agreements, contracts, warranties, vendor contacts, application owners, ownership fields, usage data, and lifecycle information.
• Track and update software ownership, usage, assignment, entitlement, renewal status, contract terms, license type, and compliance status to improve visibility and governance.
• Analyze software asset data to identify unused licenses, duplicate applications, renewal risks, data gaps, compliance issues, shadow IT indicators, and cost optimization opportunities.
• Support software request and fulfillment processes by validating entitlement availability, approval status, licensing requirements, ownership, compliance restrictions, and provisioning readiness.
• Perform software license reconciliation, usage review, exception reporting, audit evidence gathering, and SLA Health Check activities.
• Generate and distribute software reports, compliance reports, renewal reports, usage reports, lifecycle status reports, vendor performance reports, and trend analyses to support decision-making across ITAM and Technology teams.
• Identify software eligible for reclamation, reuse, renewal adjustment, retirement, consolidation, rationalization, or cost optimization.
• Support vendor governance activities, including software catalog updates, renewal tracking, SLA review, billing accuracy reviews, contract validation, vendor performance reporting, and service performance reporting.
• Collaborate with ITAM, Procurement, Finance, Security, Legal, Workforce, Endpoint, Support Center, Product, application owners, and vendor teams to resolve software asset issues and improve lifecycle processes.
• Maintain and improve processes related to software asset management, software compliance, CMDB alignment, vendor governance, software intake, and audit readiness.
• Identify process gaps and recommend improvements that reduce manual work, improve software data quality, increase automation, and strengthen license governance.
• Support high-risk vendor and software title reviews by validating licensing compliance, renewal readiness, ownership, usage, security review status, and shadow IT exposure.
• Keep up with emerging technology, SAM best practices, automation tools, AI-enabled solutions, SaaS management trends, CMDB practices, and software governance capabilities.
• Contribute to knowledge base articles, process documentation, standard operating procedures, software request guides, reporting guides, and training materials.
• Provide high-quality internal customer support when responding to software-related requests, incidents, escalations, and inquiries.
• Provide support for software renewals, audits, true-ups, reclamation efforts, vendor reviews, reporting requests, and special projects as required.
• Maintain and govern accurate hardware asset records for laptops, mobile devices, peripherals, and monitors — including warranties, service agreements, assignment details, ownership, location, and lifecycle status.
• Support hardware moves, refresh activities, shipping and receiving coordination, inventory reviews, audits, device recovery efforts, and special projects at the Reston, VA office.
• Provide off-hours support as needed for hardware moves, refreshes, audits, urgent asset activities, recovery escalations, or special projects.

Key Responsibilities

Responsibility #1: Software Asset Lifecycle Operations and Data Accuracy — 30%

• Maintain accurate software asset records across the full lifecycle, including intake, procurement support, approval, assignment, renewal, reclamation, retirement, and compliance review.
• Track software ownership, application owner, vendor, license type, entitlement, subscription term, renewal date, usage status, contract status, and related software asset information.
• Perform software asset reconciliation and resolve data discrepancies across systems, reports, tickets, vendor records, procurement files, contract records, CMDB records, and usage dashboards.
• Analyze software asset data to identify trends, risks, gaps, unused licenses, duplicate tools, upcoming renewals, compliance issues, and opportunities for optimization.
• Support software lifecycle stages, including request, approval, procurement support, provisioning coordination, license assignment, renewal, reclamation, retirement, and exception handling.
• Execute and improve processes related to software asset management, software catalog accuracy, license compliance, renewal readiness, and lifecycle governance.
• Support end users, managers, application owners, and support teams with software asset-related inquiries, ticket updates, entitlement questions, and escalation support.
• Support special software programs, renewal activities, true-ups, audits, reclamation campaigns, application rationalization efforts, and other business priorities as needed.

Responsibility #2: Software Licensing, Renewals, Compliance, and Optimization — 30%

• Track software licenses, subscriptions, entitlements, renewals, service agreements, contracts, maintenance terms, and vendor obligations.
• Perform software license reconciliation, normalization, usage analysis, entitlement validation, and compliance review activities.
• Monitor upcoming renewals and partner with Procurement, Finance, Legal, Security, application owners, and vendors to support timely renewal decisions.
• Identify underused, unused, duplicate, expired, over-provisioned, or non-compliant software assets and recommend corrective actions.
• Support software reclamation efforts by identifying inactive users, validating license usage, coordinating removal or reassignment of licenses, and tracking reclamation progress.