IT Support Desktop Support Technician

About the Opportunity

The IT Support Desktop Support Technician role is a full-time, second-shift position focused on delivering remote and occasional on-site technical support to clients across multiple states. The position contributes to resolving complex technical issues, supporting IT infrastructure, and enhancing client satisfaction through effective problem-solving and collaboration.

Responsibilities

• Provide remote support to geographically diverse clients using standard remote tools and ticketing systems.
• Deliver on-site assistance to clients as needed.
• Support client end users and IT staff with issues related to applications, servers, virtualization, networking, security, and more.
• Escalate and coordinate resolution of complex issues with third-party vendors and team members.
• Perform Root Cause Analysis on complex problems to achieve one-time resolution.
• Participate in internal projects to support the growth of the Support Practice Group.
• Provide regional on-site support when necessary.

Requirements

• Bachelor's Degree in IT or related field, or at least 3 years of relevant work experience.
• Strong customer service and communication skills.
• Highly organized with attention to detail and follow-up.
• Solid problem-solving and technical troubleshooting abilities.
• Preferred experience with Windows Server, Exchange infrastructure, server and network administration, software deployment, and document management.
• Experience with Windows desktops.
• Virtualization and storage experience strongly preferred.
• MCSE or similar technical certifications strongly preferred.

Pay

Base salary range of $55,000 to $65,000, adjusted based on qualifications, experience, and location. Eligibility for bonuses or commissions in certain positions.

Benefits

• Medical, dental, HSA, life, and long-term disability insurance.
• 401(k) plan with company match.
• Phone reimbursement.
• Paid holidays, vacation, and sick days.
• Training on current technologies.