IT Desktop Support Technician

About the role

TEKsystems' client is looking for multiple qualified candidates to support their IT department's Desktop Support team. This is a great opportunity to get your foot in the door with a local enterprise company, grow your skills within IT Support, and advance your career.

Responsibilities

• Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications
• Swap out laptops/desktops and deploy Windows 10/11
• Re-image Windows 11 onto machines from Windows 10
• Assist all users with any logged IT related incident when called upon
• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalate incidents to other support teams where necessary
• Accurately record, update and document requests using the IT service desk system
• Install and configure new IT equipment
• Resolve incidents and upgrade different types of software and hardware
• Resolve incidents with printers, copiers, and scanners
• Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner

Qualifications

• Previous Helpdesk, Desktop Support, or PC Technician experience is preferred
• IT certifications (such as CompTIA) are desirable

Pay

The pay range for this position is $20.00 - $25.00/hr, negotiable based on experience.

Schedule

This is a first shift opportunity on a Contract to Hire basis.

Benefits

• Medical, dental, and vision benefits offered from day one
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)