IT Desktop Support Technician

About the role

The City of Tolleson is seeking a dedicated and customer-focused IT Desktop Support Technician to join our Information Technology team. This position plays a key role in supporting City staff by ensuring reliable and efficient technology operations.

Responsibilities

- Provides day-to-day technical assistance for City staff by supporting computers, cellular and desktop phones, software, networking, peripherals and audio-visual equipment. - Installs, configures, maintains, and repairs technology assets. - Manages user accounts and access. - Responds to and documents service tickets and knowledge base articles. - Troubleshoots hardware, software, and connectivity issues through in-person, phone, email, and remote support. - Supports audio-visual systems in conference rooms, offices, and Council Chambers—conducting setup, testing, and event support for staff and elected officials, including after hours when needed. - Assists with application setup, cabling and patching tasks, technology training for employees, and coordinates repairs or equipment lifecycle needs with vendors. - Helps maintain accurate records, orders equipment within established guidelines, and participates in on-call rotation.

Requirements

- High school diploma or GED from an accredited institution and one (1) year of basic IT support experience; or an equivalent combination of education and experience sufficient to perform the essential duties. - Valid Arizona driver's license required. - IT certifications (CompTIA A+, Network+, Microsoft, etc.) highly preferred.

Qualifications

- High school diploma or GED from an accredited institution and one (1) year of basic IT support experience; or an equivalent combination of education and experience sufficient to perform the essential duties. - Valid Arizona driver's license required. - IT certifications (CompTIA A+, Network+, Microsoft, etc.) highly preferred.

Benefits

- Positions in this class typically require: stooping, kneeling, crouching, reaching, standing, walking, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions. - Light: Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degree. - Working Conditions are in an office setting. Depending on assignment some local travel may be required.

Pay

Hiring Salary: $24.15 - $28.99 Hourly D.O.E. Applications will be reviewed weekly, with the first review July 14, 2026. Salary for internal promotion Section 603.3.2 of Employee Handbook Full Salary Range: $24.15 - $33.82 Hourly

Schedule

Positions in this class typically require: stooping, kneeling, crouching, reaching, standing, walking, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions. Light: Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degree. Working Conditions are in an office setting. Depending on assignment some local travel may be required.