Desktop Support IT Technician

About the role

This is a great opportunity for someone to get their foot in the door with a local enterprise company. This is also a great opportunity for someone to grow their skills within IT Support and have the opportunity to advance their careers within IT.

Responsibilities

• Provide, high-level, on-site, and remote technical assistance for VIPs, staff, and healthcare teams.
• Resolve 1st and 2nd level IT incidents.
• Manage hardware/software installations.
• Ensure system uptime to support fast-paced, critical business operations.

Requirements

• Strong knowledge of Windows-based systems and hardware troubleshooting.
• Excellent customer service and communication skills to support high-pressure environments.
• Experience in Active Directory, VPN, and Microsoft 365.
• Ability to work in a fast-paced environment and prioritize critical tasks.

Qualifications

• Previous Helpdesk or Desktop Support or PC Technician experience is preferred.
• IT certifications are desirable for this role.

Top Skills Preferred

• 2 years of Desktop IT Support Experience.
• Any healthcare IT is a bonus.
• Microsoft 365, VPN, ActiveDirectory, EMR Support (Cerner).
• Windows 11, imaging and deployment experience.

Pay and Benefits

• The pay range for this position is $22.00 - $22.00/hr.
• Medical, dental & vision benefits offered from day one.
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).

Job Type & Location

This is a Contract to Hire position based out of Petoskey, MI. It is a hybrid position.

Contact Information

To apply, please send your updated resume and contact information to: zkanouse@teksystems.com