Desktop Support IT Technician
TEKsystems · Port Huron, MI · 1 mo ago
On-siteInformation Technology$19–$22/hrVolunteer
About the role
One of TEKsystems' clients is seeking multiple qualified candidates to support their IT department's Desktop Support team. This is a great opportunity to get your foot in the door with a local enterprise company, grow your IT support skills, and advance your career. Previous Helpdesk, Desktop Support, or PC Technician experience is preferred, and IT certifications are desirable. The role is a first‑shift, contract‑to‑hire position based in Port Huron, MI, requiring full‑time onsite work.
Responsibilities
- Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and a range of software applications.
- Swap out laptops/desktops and deploy Windows 10/11.
- Re‑image Windows 11 onto machines from Windows 10.
- Assist users with any logged IT‑related incident when called upon.
- Take ownership of issues by performing problem analysis to implement temporary or permanent fixes, aiming to restore service quickly; escalate to other support teams when necessary.
- Accurately record, update, and document requests using the IT service desk system.
- Install and configure new IT equipment.
- Resolve incidents and upgrade various types of software and hardware.
- Resolve incidents with printers, copiers, and scanners.
- Maintain a first‑class level of customer service, treating all customers efficiently and appropriately.
Requirements
- Previous Helpdesk, Desktop Support, or PC Technician experience preferred.
- IT certifications desirable (e.g., CompTIA).
Qualifications
Contract‑to‑hire position; must be able to work full‑time onsite in Port Huron, MI.
Benefits
- Medical, dental, and vision benefits offered from day one.
- Critical illness, accident, and hospital coverage.
- 401(k) retirement plan – pre‑tax and Roth post‑tax contributions available.
- Life insurance (voluntary life & AD&D for employee and dependents).
- Short‑ and long‑term disability.
- Health spending account (HSA).
- Transportation benefits.
- Employee assistance program.