IT Support Desktop Support Technician

Responsibilities

• Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more
• On site assistance to clients on an as needed basis
• Aid both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues and more
• Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues
• Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution
• Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group
• Provide regional local on-site client support, as necessary

Requirements

• Bachelor's Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree
• Strong customer service and communication skills
• Very organized and detail oriented, with a high degree of accuracy and follow up
• Strong problem solving and technical troubleshooting skills
• Experience supporting environments with Windows Server and Exchange infrastructure is preferred
• Experience with server and network administration, software deployment and MS office
• Document management experience preferred but not mandatory
• Some combined industry experience with Windows desktops
• Virtualization and storage experience strongly preferred
• MCSE and/or related technical certifications are strongly preferred

Benefits

• Family oriented team environment with strong emphasis on work life balance
• Medical, dental, HSA, life and long-term disability insurance
• 401k with company match
• Phone reimbursement
• Holidays/vacation/sick days
• Training on the latest technologies

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer