Desktop Support Technician
Hired by Matrix, Inc · Indianapolis, IN · 5 days ago
On-siteInformation TechnologyContract
Position Type: Contract
About the role
Join a global hospitality company as a Desktop Support Technician, providing technical support to corporate and remote locations.
Responsibilities
- Provide technical support for computers, mobile devices, peripherals, and applications.
- Complete Desktop-related projects under supervision.
- Monitor internal ticket systems and resolve basic support requests for PC build and deployments.
- Perform installs, moves, adds, and changes (IMAC) to meet customer needs.
- Respond to queries and provide support in a timely manner, ensuring tickets are completed according to Service Level Agreements.
- Support the in-house Desktop Services team with basic requests (e.g., replacing cables, setting up projectors, moving computers).
- Complete additional tasks as requested by the team supervisor or senior staff.
- Physically handle and lift objects up to approximately 50 lbs.
- Perform tasks requiring stooping, bending, climbing ladders, pulling wire, kneeling, and crawling to install or repair equipment.
Requirements
- Associate degree or equivalent experience.
- 2 years of experience within the Information Technology field.
- Experience with Desktop Technologies (Laptop, PC, Mobile, Desktop).
- Experience with Mobile Device Management (MDM) platforms such as MobileIron and Jamf.
- Excellent technical acumen on Desktop and/or Application technologies.
- Basic understanding of information technology security principles.
- Basic understanding of ITIL / ITSM processes and procedures.
Qualifications
- A+, Microsoft, or other relevant technical certifications (Preferred).
- ITIL Foundations (Preferred).
- Apple Certified Support Professional (Preferred).
- Excellent interpersonal, written, and oral communication skills.