Desktop Support Technician

About the role

Desktop Support Technician responsible for providing hands-on laptop and desktop break-fix support throughout the Spokane metro and surrounding areas. The role focuses on diagnosing and repairing hardware issues, including hard drives, motherboards, keyboards, and PC peripherals, as well as performing whole-unit swaps when required.

Responsibilities

• Assigned service requests to repair laptops and desktops in the metro area.
• Repair activities such as replacing hard drives, motherboards and keyboards.
• Perform whole unit swaps, repair or replace PC peripherals.
• Close service tickets in real time in the company Call Management system using company‑provided phone.

Requirements

• 6‑month contract with possible extension or conversion.
• Based in Bend, Oregon 97703 (FedEx address: 61 NW Oregon Ave Suite 102, Bend OR 97703) with additional coverage in Klamath Falls.
• Weekly mileage of 250‑350 miles.
• Reliable transportation required to service the metro and surrounding areas.

Skills

• 2+ years of hands‑on experience with laptop and desktop break‑fix.
• Computer‑building background experience preferred.
• General knowledge of laptop/desktop hardware and software, including basic knowledge of Microsoft applications.
• Ability to resolve basic/non‑complex problems as directed.
• Client and/or governmental clearance may be required.
• Police or criminal background verification clearance may be required.