Desktop Support Technician
About the role
Overview: We are seeking a Desktop Support Technician to provide onsite technical support for end users in a dynamic enterprise environment. This role is responsible for hardware deployments, workstation refreshes, equipment moves, installations, and day-to-day technical support activities. The ideal candidate will possess strong troubleshooting skills, excellent customer service abilities, and experience working in high-volume support environments. This is a Contract position based out of Charlotte, NC, fully onsite.
Responsibilities
- Provide onsite and remote support for desktops, laptops, peripherals, and end-user technology.
- Perform hardware deployments, system installations, equipment refreshes, and moves, adds, and changes (MACs).
- Configure, install, and replace workstations, monitors, docking stations, printers, and other IT equipment.
- Troubleshoot and resolve hardware, software, and peripheral issues in a timely manner.
- Support Microsoft Office Suite applications and assist users with productivity-related issues.
- Manage and prioritize support requests in a fast-paced, high-volume ticketing environment.
- Document incidents, requests, troubleshooting steps, and resolutions in the ticket management system.
- Coordinate workstation setups, office relocations, and technology moves for end users.
- Provide exceptional customer service while communicating effectively with both technical and non-technical users.
- Escalate complex issues to appropriate support teams when necessary.
- Maintain asset inventory and assist with lifecycle management of end-user devices.
- Support evening and weekend work as required to accommodate deployments, upgrades, and business needs.
Requirements
- Experience supporting desktop hardware, software, and end-user technologies in a corporate environment.
- Hands-on experience with hardware deployments, equipment refreshes, installations, and MAC (Moves, Adds, Changes) activities.
- Proficiency with Microsoft Office Suite applications, including troubleshooting user issues.
- Experience working in a high-volume service desk or desktop support environment.
- Strong customer service orientation with a professional and dependable work ethic.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities and work effectively under tight deadlines.
- Strong troubleshooting and problem-solving abilities.
Preferred Qualifications
- Experience with Windows desktop operating systems in an enterprise environment.
- Familiarity with ticketing systems and IT service management practices.
- Experience with asset management and hardware inventory tracking.
- Relevant technical certifications such as CompTIA A+, Microsoft certifications, or equivalent experience.
Skills
- Desktop Support
- Hardware Deployments & Refreshes
- Moves, Adds & Changes (MACs)
- Microsoft Office Suite
- Ticketing Systems
- Hardware & Software Troubleshooting
- End-User Support
- Asset Management
- Customer Service
- Technical Documentation
Pay
The pay range for this position is $26.00 - $28.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)