IT Support Desktop Support Technician

1. About Our Client:The organization operates a Support Practice Group that provides diverse technology support across various industry verticals as part of its Managed Services offering. This group is large, growing, and composed of technical staff who deliver remote and on-site support to a nationwide client base. 2. About the Opportunity:The IT Support Desktop Support Technician role is a full-time, second-shift position focused on delivering remote and occasional on-site technical support to clients across multiple states. The position contributes to resolving complex technical issues, supporting IT infrastructure, and enhancing client satisfaction through effective problem-solving and collaboration. 3. Responsibilities:• Provide remote support to geographically diverse clients using standard remote tools and ticketing systems.• Deliver on-site assistance to clients as needed.• Support client end users and IT staff with issues related to applications, servers, virtualization, networking, security, and more.• Escalate and coordinate resolution of complex issues with third-party vendors and team members.• Perform Root Cause Analysis on complex problems to achieve one-time resolution.• Participate in internal projects to support the growth of the Support Practice Group.• Provide regional on-site support when necessary. 4. Requirements:• Bachelor’s Degree in IT or related field, or at least 3 years of relevant work experience.• Strong customer service and communication skills.• Highly organized with attention to detail and follow-up.• Solid problem-solving and technical troubleshooting abilities.• Preferred experience with Windows Server, Exchange infrastructure, server and network administration, software deployment, and document management.• Experience with Windows desktops.• Virtualization and storage experience strongly preferred.• MCSE or similar technical certifications strongly preferred. 5. Pay Range and Compensation Package:• Base salary range of $55,000 to $65,000, adjusted based on qualifications, experience, and location.• Eligibility for bonuses or commissions in certain positions. 6. Benefits & Perks:• Medical, dental, HSA, life, and long-term disability insurance.• 401(k) plan with company match.• Phone reimbursement.• Paid holidays, vacation, and sick days.• Training on current technologies. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.