IT INFRASTRUCTURE COORDINATOR

Position Information

The mission of the Department of Health is to protect and improve the health and well-being of all Arkansans.

Primary Responsibilities

• Coordinate the maintenance, upgrades, and troubleshooting of information technology infrastructure, including servers, networks, and storage systems.
• Act as the primary point of contact for infrastructure-related projects and initiatives, ensuring clear communication.
• Aid in planning and implementing new technologies to enhance infrastructure performance and scalability.
• Maintain accurate documentation of infrastructure systems, processes, and changes.
• Ensure compliance with industry regulations, cybersecurity protocols, and organizational policies.
• Provide technical support and guidance to teams and end-users regarding infrastructure systems.
• Develop and maintain schedules for routine maintenance and system updates.
• Support disaster recovery planning and implementation, ensuring business continuity.

Knowledge And Skills

• Strong organizational and coordination skills to manage multiple projects effectively.
• Excellent problem-solving and troubleshooting abilities.
• Clear and effective communication skills for collaborating with technical and non-technical teams.
• Attention to detail and ability to maintain accurate documentation.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Minimum Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• Minimum of 4 years of experience in information technology infrastructure or related roles, such as systems or network administration.