IT Infrastructure Supervisor

Position Summary

The IT Infrastructure Supervisor will oversee and manage the projects and team who maintains the company’s IT server, network, security and domain infrastructure. A priority will be placed on Azure and M365 infrastructure, server and application upgrades, domain and Active Directory maintenance, external / internal DNS and SSL Certificate deployment and configuration, security patches for servers and infrastructure, and ensuring IT environments are available 24/7.

Key Responsibilities

• Manage tier-1 and tier 2 infrastructure support team.
• Build and deploy physical and virtual Cisco Meraki SD-WAN network sites, Azure Virtual Meraki VLANs, network VPN routes.
• Manage Azure, employee domain, Active Directory, DNS, M365, network, and application accounts.
• Perform internal and external security vulnerability assessments, and remediate found critical vulnerabilities, and proactively deploy security measures to reduce attack surface reduction.
• Provide Tier-3 level Management and support over multiple infrastructure projects.
• Cookordinate with Cloud Service Providers to update and maintain infrastructure security updates, functionality patches, and data integration.
• Perform regularly internal review of accounts and policies to generate executive summary reports to ensure accuracy of work and process is followed.
• Maintain documentation of change controls and IT procedure.
• Create and maintain group policy objects to improve efficiency and resolve company issues.
• Monitor performance, alerts, and outages of all major IT systems.
• Perform introspective security and compliance reviews and prepare findings reports.
• Deploy hosted applicated with SSL Certificates and maintain domain security protocol.
• Provide ongoing maintenance, support and enhancements in existing systems, networks, and platforms.
• Write and maintain PowerShell scripts, batch file scripts, scheduled tasks, and other automation which will update and report on the Windows and Azure packages.
• Administer Microsoft Teams configuration for groups, meetings, and VOIP conference rooms.
• Comply with change management procedures for production impacting upgrades, configuration changes, and outages.
• Explore developing technologies and industry changes, to improve efficiency and budget.

Qualifications

• 15+ years of IT industry experience, with 5+ years focused on systems administration in Azure and M365 and 5+ years of Network administration.
• Certification in Cisco networking stack, security administration, and cloud infrastructure.
• Hands-on experience working with physical and virtual Microsoft operating systems and infrastructures, notably Windows 10+ and Server 2019+
• Capable of managing company domain objects, including employee network accounts, workstations, security groups, GPOs, registry settings, and scripts.
• Proficiency in creating technical reports and executive summaries, detailing IT project results and metrics, and delivering proof of deliverables and IT control policy.