IT Supervisor

About United Business Bank

We are a publicly traded Regional Bank with over $2.5B in assets and 34 offices in 5 states. We have an entrepreneurial spirit and focus on the community by specializing in small to medium sized business clients. Our single point of contact model delivers outstanding customer service. United Business Bank's comprehensive benefit package includes medical, dental, vision, 401K, long and short term disability insurance, flexible spending account, a generous vacation and sick policy.

Responsibilities

• Foster meaningful, collaborative, and effective relationships that reflect respect, integrity, and excellence with clients, colleagues, and the management team.
• Manage daily IT support, ensuring Bank personnel requests are handled timely, accurately, and efficiently by the IT Support Team and the Managed IT Service Desk.
• Ensure Service Level Agreements (SLAs) are consistently achieved and that all operational safeguards remain effective.
• Build team excellence, offer guidance and support, and ensure the IT Support Team delivers responsive, high-quality technical support.
• Validate system accesses and communicate outages, system disruptions, and known IT issues immediately and effectively across the organization.
• Partner closely with the Director of IT, providing leadership support in their absence, and maintain global awareness of system-wide events, assist with troubleshooting, and coordinate outages and/or critical events.
• Demonstrate leadership and adaptability, support the Director of Information Technology with other projects and duties assigned, and perform all duties accurately, timely, and efficiently according to Bank policies, procedures, and regulatory guidelines, along with SOX IT compliance.

Qualifications

• Education & Certification(s): Bachelor’s Degree in Information Technology, Computer Science, Business Information Systems, or related field or an additional 3 years of equivalent experience. CompTIA Network+ and Security+, preferred. ITIL Foundation Certification or equivalent training or education, preferred.
• Knowledge Required: Thorough and complete understanding of all aspects of Information Technology, preferably in a financial institution. Strong knowledge of local area network infrastructure, SD-WAN, and operating systems. Strong knowledge with cybersecurity frameworks, including NIST and other compliance standards. Working knowledge of Microsoft Windows Server, Microsoft 365/Active Directory, Azure Cloud Platform, Citrix Hosted Virtual Desktop Interface, IT service management tools (ServiceNow).
• Experience Required: Minimum 4 years of IT experience managing end-to-end IT operations, including service desk, ticketing systems, application support, system updates, vendor coordination, IT service management tools, and networking. Minimum of 2 years of supervisory or management experience. Experience in financial services or regulated environments preferred.

Skills & Abilities

• Excellent communication skills.
• Excellent client service and interpersonal skills.
• Excellent training abilities.
• Strong problem-solving and decision-making skills.
• Strong leadership and management skills.