IT Support Supervisor
Job Description
This role supervises a team of technicians and provides managerial support for the unit, including staff hiring and evaluation. Coordinates projects and workload among technicians and shifts. Assists technicians with triage and scheduling of incidents, service requests, and planned work. Implements customer service and technical training regimens for staff. Works with staff to define professional development and career goals and outline a plan to work towards goals.
Manages the functionality and appearance of UF Health classrooms and conference rooms to provide the best teaching and learning environment possible. Coordinates efforts of other UF Health units (Customer Support, Facilities, Network Services) to ensure the most functional and aesthetic environment possible is provided in the UF Health spaces. Provides leadership and guidance for support personnel from other departments in supporting their constituents with similar technology. Looks for opportunities with other departments to improve the constituent experience and gain efficiencies.
Qualifications
- A bachelor’s degree; or associate’s degree and two years of appropriate experience; or a high school diploma or equivalent and four years of experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience
Preferred
- EDUCATION & TRAINING
Required Qualifications
- A bachelor’s degree; or associate’s degree and two years of appropriate experience; or a high school diploma or equivalent and four years of experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience
Benefits
N/A
Pay
$85,000 - $90,000
Schedule
N/A