Site IT Support Supervisor

About the role

The IT Supervisor at Lear will oversee technical support for office applications, including desktop configurations, hardware and software installations and maintenance. Responsibilities include administering the manufacturing unit’s network structure, supporting production calls, troubleshooting hardware and software issues, and planning and implementing network security measures.

Responsibilities

• Administer manufacturing unit’s network structure with Windows server, SQL and Deployment Servers capabilities.
• Support by completing Ivanti requests, production calls for assistance, and provide white gloved service for escalated requests.
• Run and install Ethernet in-house cabling and network device structures as needed in emergency situations.
• Aid Regional IT Manager with KPI Monitoring, resolution, and escalation.
• Plans, coordinates, and implements network security measures to protect data, software, and hardware.
• Recommends changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
• Troubleshoot Server/PC hardware, software, and network connectivity issues for Lear.
• Maintain routine SOX (Sarbanes-Oxley Compliance) requirement forms and procedures.
• Aid in LRP and Budget Planning as well as budget monitoring.
• Log daily shift requests and document new procedures.
• Monitor daily backup and or recovery tapes and systems including DataDomain and Rubrik.
• Be first point of escalation for IT Staff and provide off hours support via company phone and company laptop.
• Verify and maintain all Antivirus and utility patches are in place.
• Assist in managing crisis situations, which may involve complex technical hardware or software problems.
• Consult with vendor or corporate representatives to define equipment or service needs.
• Monitor IT operations and complaints to identify and evaluate the effectiveness of operations and identify problems that need to be addressed.
• Work with Active Directory, user accounts, groups, and privileges, maintain events and logs.
• Assist with Shopfloor Application Changes (LearPICS, LPS, LFG, etc.)
• Equipment configuration - PCs, Printers, Scanners, Thin Clients
• Provide technical support to production, quality, maintenance, shipping, and other departments as needed in a 24/7 environment.
• Ability to keep abreast of the latest technologies.
• Remotely support multiple sites concurrently.
• Travel to locations for support as needed.
• Plan projects and deployments for multiple locations in advance of travel.

Requirements

• Four-year college degree in Information System or six years previous experience in IT field
• Hardware and Network Troubleshooting Skills
• Manufacturing industry experience preferred
• One-year automotive industry experience desirable
• Excellent written and verbal communication skills
• Strong interpersonal and organizational skills
• Ability to work independently or in a team-oriented environment
• Must be able to adapt to a fast-paced environment and to multi-task

Qualifications

• Four-year college degree in Information System or six years previous experience in IT field
• Hardware and Network Troubleshooting Skills
• Manufacturing industry experience preferred
• One-year automotive industry experience desirable
• Excellent written and verbal communication skills
• Strong interpersonal and organizational skills
• Ability to work independently or in a team-oriented environment
• Must be able to adapt to a fast-paced environment and to multi-task

Skills

• Remotely support multiple sites concurrently
• Travel to locations for support as needed
• Plan projects and deployments for multiple locations in advance of travel

Benefits

N/A

Pay

N/A

Schedule

N/A