IT Support Tech Supervisor

About the role

The role involves managing and enhancing the Services provided by NEOGOV. Responsibilities include improving the platform, responding to customer inquiries, and ensuring security measures are in place.

Responsibilities

• Manage and enhance the Services provided by NEOGOV.
• Respond to customer inquiries and concerns.
• Ensure security measures are in place and maintained.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• At least 3 years of experience in software development or IT support.
• Strong understanding of web technologies and databases.
• Excellent problem-solving and analytical skills.

Qualifications

• Proficiency in programming languages such as Java, Python, or JavaScript.
• Experience with cloud computing platforms like AWS or Azure.
• Knowledge of cybersecurity best practices and incident response procedures.

Skills

• Technical writing and documentation skills.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.

Benefits

• Competitive salary and benefits package.
• Flexible working hours and remote work options.
• Professional development opportunities and training programs.

Pay

Salary range: $80,000 - $100,000 annually.

Schedule

Full-time position with a standard 40-hour workweek.