Supervisor, IT Network Infrastructure

Responsibilities

• Supervise technician teams to install and maintain mission critical communication systems
• Prioritize and schedule work to meet required timelines
• Provide feedback and progress updates to project stakeholders
• Evaluate, diagnose, troubleshoot cabling infrastructure systems and perform repairs as necessary
• Collaborate with the communication engineers and telecommunication specialist in system designs, selection of materials, and creation of documentation
• Interface with external carriers (private and government) at cross-connect facilities, and transition points
• Provide superior customer service to SpaceX launch customers
• Provide QA and auditing before and after work
• Maintain the integrity of the documentation of all installations including assets, locations, connectivity, and the patch record databases
• Assist with the creation of local and companywide installation and workmanship standards
• Provide ongoing feedback, periodic review, and corrective action to direct reports
• Review timesheets, manage overtime and time off requests
• Verify compliance with OSHA regulations and SpaceX safety requirements
• Assist in the evaluation and selection of candidates for open positions in the team

BASIC QUALIFICATIONS

• High school diploma or equivalency certificate
• 5+ years of telecommunications systems experience
• 2+ years prior leadership experience (leading teams, projects or people)

PREFERRED SKILLS AND EXPERIENCE

• Technical expertise in the installation, termination, testing of low voltage cables and fiber optical cables to include twisted pair, coaxial, stranded and solid conductor low voltage cables, single mode and multi-mode fiber optical cables
• Strong knowledge of industry standards (BICSI, NEC, TIA/EIA); different types of fiber (MM, SM) for interior and exterior usage; Cat5E, Cat6 and Cat6A data cabling; and cable pathways such as conduit, fire penetrations and cable trays
• Knowledge of the telecom network best practices and concepts including network security, network architecture design, technical standards and deliverables, troubleshooting tools (e.g., line analyzers, breakout boxes, and network traces), software and hardware installation and configuration, network hardware, and protocols (e.g., TCP/IP, DLC, and ASYNC)
• Working knowledge of audio, video, and wireless systems and corresponding physical means of delivery (analog, digital, AoIP, VoIP, etc.)
• Operational knowledge of oscilloscopes and multi-meters, soldering wires and connectors, various crimping tools, wire stripping techniques, Ohm’s law, continuity testing, pinning out a military type connector, routing and tie wrapping cables, drilling and tapping holes, and building junction boxes
• Experience with DC power supplies, DC-DC converters, heat shrink tubing, cable harnessing, lacing, and proper strain relief concepts
• Experience with IP and HD-SDI video cameras and infrastructure
• Comprehension of modern networking architecture and what is necessary for physical layer inter-connectivity
• Experience operating articulating boom lifts, fork lifts, scissor lifts, and other work site machinery
• Proficient in the use of Visio or other CAD software to read and develop system documentation
• Experience in the installation and operation of RF communication systems
• IP and HD-SDI Video cameras and infrastructure
• Comprehension of modern networking architecture and what is necessary for physical layer inter-connectivity
• Working knowledge of electrical systems including UPS and standby power systems
• Sound knowledge of computer skills, MS Words, Excel, and Power Point