Supervisor, IT Network Operations

Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, Wi-Fi, and now Bluetooth headphone connectivity. With over 40 years of history, we offer stability, career growth opportunities, and the chance to work with bright minds in the industry.

About the role

Responsible for supervising and ensuring streamlined operations within IT Operations for all PAC network and system administrative staff. Plans, coordinates, directs, and designs IT network-related activities. Collaborates with IT leadership and decision-makers across departments to identify, recommend, develop, implement, and support cost-effective technology solutions for the organization.

Responsibilities

• Supervise the deployment, monitoring, maintenance, development, upgrade, and support of all IT network-based systems, including server hardware, server applications, operating systems, and related technologies.
• Work with stakeholders to define business and systems requirements for new technology implementations.
• Analyze existing operations and make recommendations to the Global Network Operations Manager and other IT leaders for improving and growing the network infrastructure and IT systems.
• Oversee operations-related projects and project portfolio.
• Benchmark, analyze, report on, and make recommendations for the improvement and growth of the IT infrastructure and systems.
• Keep current with the latest technologies.
• Supervise financial aspects of the IT Department, including planning, purchasing, and assisting in budget review.
• Manage operations staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
• Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
• Supervise staff's provision of end-user service delivery and support.
• Ensure efficient utilization of IT resources, including personnel and equipment, across all regions.
• Supervise IT department operational planning and projects.
• Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements.
• Assist in the development and implementation of functional policies and procedures.
• Practice asset management for IT network operations hardware, software, and equipment.
• Establish and maintain regular written and in-person communications with executives, department heads, and end users regarding pertinent IT activities.

Requirements

• Strong technical knowledge of network operating systems, including all MS Windows and Linux-based platforms.
• Strong technical knowledge of current network hardware, protocols, and standards.
• Demonstrated application support experience.
• Demonstrated knowledge of programming languages.
• Extensive and proven track record in IT Security principles, IT Workplace Law, and applicable data privacy practices and laws.
• Proven experience in IT infrastructure planning and development.
• Strong understanding of project management principles.
• Strong leadership skills.
• Excellent written and oral communication skills.
• Excellent interpersonal skills.
• Ability to conduct and direct research into IT issues and products as required.
• Ability to present ideas in business-friendly and user-friendly language.
• Ability to perform general mathematical calculations for creating business cases and budgets.
• Proven analytical, evaluative, and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.
• Demonstrated experience working in a team-oriented, collaborative environment.

Qualifications

• BS in Computer Science, Management Information Systems, Mathematics, or related field preferred, or demonstrated 4+ years of equivalent work experience in a network operations and support team.
• 5+ years of hands-on experience on a global network operations service and support team.
• 5+ years of experience dealing with hardware/software vendors and suppliers in various global geographic locations.
• Certifications in Microsoft (MCSE) or Cisco (CCNA) required. Training/qualification in UNIX/Linux, Apple Mac, ITIL, or Prince desired but not mandatory.
• ITIL Service Management qualification strongly desired.
• May require travel of up to 25%, both domestic and international.

Pay

The salary range for this role is $119,000 to $200,000, with the final offer amount varying based on factors such as knowledge, skills, experience, and location. This role may also be eligible for discretionary bonuses and incentives.

Benefits

• Flexible-hybrid work opportunities.
• Unlimited PTO for exempt salaried employees; non-exempt hourly employees accrue 14 vacation days, 7 sick days, and 3 personal days per year (accrual rate increases with tenure).
• 11 company-paid holidays plus a paid company-wide shut down in the U.S. between Christmas and New Year.
• Medical insurance offerings from Aetna and Kaiser (CA & HI) with options for Employee Only, Employee + Spouse/Domestic Partner, Employee + Children, or Family.
• Dental PPO and DMO options, and Vision insurance through EyeMed or VSP.
• 401K with 50% match on up to 8% contribution, fully vested from day 1.
• Wellness Program and counseling services.
• FSA & HSA options.
• Life Insurance for employee, spouse, and child, plus AD&D Insurance.
• Long-term and Short-term disability, Critical Illness Insurance, and Accident Insurance.
• Legal Assistance and Pet Insurance.
• Identity Theft Protection.
• Dependent Care FLSA.
• Education Assistance and Commuter Program.
• Employee Purchase Program and Service Award Program.