Supervisor, IT Operations

About the role

Lead a team within the infrastructure function, overseeing one or more of the following areas: Service Delivery (IT Service Management and Service Desk), Desktop, Collaboration/AV, Servers, Virtualization, Storage, Network Administration, Network Security, Telephony, Mainframe, Database Administration, Web Hosting, Production Control, Disaster Recovery, Enterprise System Monitoring, Enterprise Release Management, Security Operations, and Data Centers.

Develop and implement plans, policies, and procedures. Collaborate with other departments to prioritize infrastructure needs and evaluate results within IT partners and business units to ensure organizational objectives are met. Analyze and resolve infrastructure issues while supervising a team of front-line support specialists.

Responsibilities

• With higher-level leadership support, handle hiring, performance management, coaching, and mentoring of staff.
• Establish and maintain daily schedules and ensure adherence to service levels and other metrics.
• Review and evaluate work, preparing performance reports.
• Confer with and advise subordinates on administrative policies, technical problems, priorities, and methods.
• Provide operational management for the specific sub-area or function under your direction.
• Support and facilitate the development of others' knowledge and skills through timely feedback and guidance.
• Provide performance feedback, career coaching, and mentoring.
• Ensure staffing levels for all support channels meet organizational service levels.
• Prioritize and assign tasks to use the team's resources effectively.
• Provide input to management on employee performance and unit operations.

Requirements

• Degree in Management Information Systems (MIS), Computer Science, or a related field, preferably supplemented by coursework in management; or an equivalent combination of experience, education, and training.
• 3+ years of experience in a related field.

Preferred Qualifications

• Previous leadership experience.

Skills

• Ability to communicate effectively, calmly, and patiently with both technical and non-technical audiences.
• Experience as a lead within a technical service delivery function.
• Learning agility and entrepreneurial thinking.
• Adaptive to change.

Pay

The applicable salary range for this full-time role is $89,895.00 - $121,621.00 per year, which factors in various geographic regions. The base pay offered will be determined by location, relevant experience, skills, knowledge, business needs, and market demand.

Benefits

• Various bonuses (e.g., annual or long-term incentives).
• Medical, dental, and vision insurance.
• Health savings account and flexible spending account.
• 401k and pension plans.
• Life and accidental death and dismemberment insurance.
• Disability insurance and supplemental protection insurance.
• 20 days of Paid Time Off each year.
• Sick and Safe Time.
• 10 paid company holidays.
• Volunteer Time Off.
• Paid parental leave.
• Employee Assistance Program (EAP).
• Well-being benefits and other employee benefits.

Eligibility for these benefits is subject to the applicable plan/policy documents, which are subject to change at Thrivent’s discretion.