Manager, IT Operations

Location / Schedule

On site at our corporate office in Fort Worth, TX. Monday – Friday 08:00 a.m. to 05:00 p.m.

About EECU

For more than 80 years, Fort Worth‑based EECU community credit union has been committed to providing members “A Better Way of Banking®”. It is one of the largest credit unions in Texas with over $2.2 billion in assets and serves over 200,000 members through 14 financial centers across North Texas. EECU has been honored with the Fort Worth Business Press Corporate Philanthropy Award for employee volunteerism, named Best Bank/Credit Union by the Fort Worth Star‑Telegram’s readers, and became the first credit union in Fort Worth to be Blue Zones certified for promoting employee well‑being.

Responsibilities

• Lead and develop IT Operations teams: Coach, mentor, and develop network administration and help desk staff; set performance expectations and service objectives; participate in hiring and workforce planning.
• Manage IT infrastructure and operations: Oversee networking, servers, virtualization, cloud platforms, and end‑user computing; ensure system stability, security, and availability; handle documentation, asset management, physical security; lead technology implementations for new branches and facilities.
• Lead incident response and system availability: Serve as primary escalation point for major incidents and outages; coordinate issue resolution; manage on‑call rotations and maintain incident‑response standards.
• Deliver excellent end‑user support: Oversee support for computers, printers, scanners, desktop software; establish and improve SLAs, KPIs, and customer‑satisfaction measures.
• Drive continuous improvement: Support disaster‑recovery readiness, infrastructure monitoring, change execution, and modernization; coordinate upgrades and cross‑functional initiatives; partner with cybersecurity, project management, and business teams; identify opportunities to strengthen reliability, security, resiliency, and efficiency.

Education and Experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Five to seven years of experience in IT operations, infrastructure, and end‑user support.
• Experience managing incident response, escalations, and after‑hours/on‑call support.
• Strong knowledge of enterprise infrastructure, networking, servers, virtualization, cloud platforms, and end‑user computing environments.
• Experience monitoring service levels, operational performance, and customer satisfaction.
• Preferred: People‑management or supervisory experience.
• Preferred: Experience with Cisco network support.
• Preferred: Experience supporting branch‑based or multi‑site organizations.
• Preferred: Relevant technical certifications or an advanced degree.