IT Infrastructure Supervisor

About the role

The IT Infrastructure Supervisor role involves leading site IT support operations, supervising a team of IT analysts, and ensuring reliable hardware, software, server, and network support.

Responsibilities

• Supervise and support a team of 2–3 IT analysts, including assigning work, monitoring performance, and providing coaching and development.
• Oversee standard and local hardware support for workstations, laptops, tablets, Zebra and HP printers, RF devices, and networking equipment.
• Oversee standard and local software support for Windows operating systems, Microsoft Office suite, Lotus Notes databases, and Security software.
• Avoid accuracy maintenance of site dashboards covering computers, printers, servers, networking equipment, IT work tickets, and PC/server vulnerabilities.
• Coordinate and support incident response, troubleshooting, and problem resolution to maximize site-related resource uptime.
• Participate in and help manage after-hours support coverage and escalation response as needed.
• Maintain compliance with IT standards, security requirements, and operational procedures.
• Support asset visibility, vulnerability tracking, and local infrastructure health reporting.
• Drive a customer-focused support environment with clear communication and effective prioritization.

Requirements

• Bachelor’s degree or higher in Information Technology (completed and verified prior to start).
• Five (5 ) years of experience in Information Technology in a manufacturing, private, public, government, or military environment.
• Two (2) years’ of previous leadership, supervisory, or team lead experience preferred.
• Experience in IT support, infrastructure support, or end-user computing environments.
• Working knowledge of workstation, laptop, tablet, printer, server, and networking support.
• Ability to manage multiple priorities in a fast-paced support environment.
• Strong written and verbal communication skills.
• Willingness to support after-hours escalations as business needs require.

Qualifications

• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Benefits

Includes a range of benefits such as medical, dental, vision, health savings accounts, flexible spending accounts, disability benefits, life insurance, voluntary benefits, paid absences, and retirement benefits. Details available at: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/.

Pay

The expected compensation range for this position is $124,127 - $151,710, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience.

Location

Work location: Dekalb, IL (Onsite, 5 days per week)

Travel

May include up to 15% domestic/international

Relocation

Is not authorized

Equal Opportunity Employer

3M is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law.

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