Intake Case Manager | Personal Injury

About the Firm

Join an award‑winning personal injury law firm. At The Ward Law Group, our mission is simple: changing lives—one client at a time. Recognized as one of the Best Places to Work for consecutive years, we are committed to delivering exceptional legal representation while creating an environment where talented professionals can grow, lead, and make a meaningful impact every day. We believe our people are our greatest asset and foster a collaborative, innovative, and high‑accountability culture where every team member is empowered to make informed decisions, continuously improve, and deliver outstanding results for our clients.

Core Values

• Faith – We act with integrity, honesty, and purpose in everything we do.
• Accountability – We take ownership of our work, our commitments, and the results we deliver.
• Leadership – We lead by example, inspire others, embrace continuous improvement, and develop high‑performing teams.
• Loyalty – We build lasting relationships through trust, respect, and dedication to our clients, teammates, and community.
• Service to Our Clients – We are committed to delivering compassionate, responsive, and exceptional service that maximizes every client’s opportunity for success.
• Service to Our Teammates – We foster a culture of collaboration, respect, support, and shared success where every team member has the opportunity to grow and thrive.
• Service to Our Community – We believe in making a positive impact beyond the workplace by serving and strengthening the communities where we live and work.

Responsibilities

• Conduct intake interviews and collect information about accidents, injuries, medical treatment, and insurance coverage.
• Open cases, obtain supporting documents, and maintain accurate records in Litify.
• Handle a high volume of calls while providing clear, professional, and compassionate client service.
• Track case activity, outstanding documents, and follow‑up deadlines to keep matters moving.
• Communicate with clients, insurance carriers, medical providers, and internal teams to obtain necessary information.
• Explain administrative next steps, provide updates, and refer legal questions to the appropriate attorney.
• Meet departmental expectations for responsiveness, accuracy, productivity, and timely follow‑up.

Requirements

• At least two years of plaintiff personal injury intake or pre‑litigation case management experience.
• Experience opening and tracking insurance claims and coordinating with clients, carriers, and medical providers.
• Bilingual in English and Spanish, with strong verbal and written communication skills.
• Demonstrated ability to manage high call volume and a large caseload while meeting deadlines.
• Proficiency with Litify, Salesforce, or comparable legal case‑management software.
• Fluent in English and Spanish, spoken and written, with the ability to explain legal and medical concepts clearly in both languages.
• Comfort working to deadlines and adhering to a documented contact cadence.
• Clear, empathetic communication with injured and stressed individuals.
• Accurate, contemporaneous documentation habits.
• Proficiency with case‑management software and standard office applications.
• High school diploma or equivalent required.

Preferred Qualifications

• Experience at a New York plaintiff personal injury firm.
• Working knowledge of New York No‑Fault practice, including the 30‑day notice requirement and NF‑2/NF‑3 filings.
• Familiarity with notice‑of‑claim practice against municipal and transit defendants.
• Background in healthcare—care coordination, patient navigation, medical billing, or benefits navigation.
• Experience with Filevine, Clio, Needles, or a comparable case‑management platform.
• Associate’s or bachelor’s degree, or a paralegal certificate.

Work Location

This position works on‑site Monday through Friday at our New York office, located at 535 Fifth Avenue, Suite 2600.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Professional development and continuing education support.
• Collaborative, growth‑oriented team environment.
• Medical, dental, and vision hospital plans.
• 401(k) retirement plan – pre‑tax and Roth post‑tax contributions available.
• Life insurance (company‑paid basic life and AD&D, plus voluntary options for employee and dependents).
• Company‑paid short‑ and long‑term disability.
• Health & dependent care spending accounts (HSA & DCFSA).
• Employee Assistance Program.
• Tuition assistance.
• Paid time off and paid holidays.