Plaintiff Personal Injury Intake Case Manager

About the role

The Plaintiff Personal Injury Intake Case Manager plays a critical role in managing pre-litigation personal injury cases from intake through medical treatment, case progression, and demand readiness. This is a high-volume, production-driven role responsible for independently managing an active caseload while serving as the primary point of contact for injured clients throughout the pre-litigation process.

Responsibilities

• Serve as the primary point of contact for clients throughout the pre-litigation process.
• Independently manage a high-volume Plaintiff Personal Injury caseload.
• Maintain regular communication regarding treatment status, case progression, property damage, and outstanding requirements.
• Respond promptly and professionally to client calls, emails, text messages, and voicemails.
• Maintain accurate and detailed case documentation within Litify or the firm's case management system.
• Monitor case milestones and proactively move files forward.
• Coordinate medical treatment progress and provider compliance.
• Coordinate treatment-related follow-up with clients and medical providers.
• Identify treatment gaps, missed appointments, and barriers impacting case progression.
• Request, obtain, review, and organize medical records and medical bills.
• Ensure cases remain on track for demand preparation.
• Manage a high-volume caseload while meeting productivity expectations.
• Review files for completeness and readiness.
• Escalate legal issues requiring attorney review.
• Prepare files for demand preparation.
• Ensure all supporting documentation is obtained and organized before transfer.

Requirements

• Fluent in both English and Spanish.
• Minimum 2 years of recent Florida Plaintiff Personal Injury pre-litigation case management experience managing motor vehicle accident (MVA) cases from intake through pre-litigation resolution.
• Minimum 1 year of experience working within a Plaintiff Personal Injury law firm.
• Recent plaintiff personal injury pre-litigation experience (not workers' compensation).
• Liability and coverage investigations.
• Property damage claim handling and coordination.
• Advancing cases through the Florida pre-litigation process.
• Managing a high-volume caseload in a fast-paced environment.
• Working in a KPI-driven production environment with measurable performance metrics.
• Demonstrated case progression ownership and file movement.

Qualifications

• Minimum 2 years of recent Florida Plaintiff Personal Injury pre-litigation case management experience managing motor vehicle accident (MVA) cases from intake through pre-litigation resolution.
• Minimum 1 year of experience working within a Plaintiff Personal Injury law firm.
• Recent plaintiff personal injury pre-litigation experience (not workers' compensation).
• Liability and coverage investigations.
• Property damage claim handling and coordination.
• Advancing cases through the Florida pre-litigation process.
• Managing a high-volume caseload in a fast-paced environment.
• Working in a KPI-driven production environment with measurable performance metrics.
• Demonstrated case progression ownership and file movement.

Skills

• Proactive problem-solving skills.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to handle multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite.

Benefits

• Medical, Dental & Vision Insurance.
• Company-paid Life Insurance.
• Short-Term Disability.
• Long-Term Disability.
• Supplemental Insurance Options.
• 401(k) with Company Match.
• Paid Time Off.
• Employee Assistance Program (EAP).

Pay

Competitive salary commensurate with experience.

Schedule

Full-time onsite position located in Miami Lakes, Florida. Works Monday through Friday from 8:30 AM to 5:00 PM.