Personal Injury Intake Case Manager

Position Overview

The Plaintiff Personal Injury Intake Case Manager plays a critical role in managing pre-litigation personal injury cases from intake through medical treatment and demand readiness. This is a high-volume, production-driven position responsible for independently managing an active caseload while serving as the primary point of contact for injured clients throughout the early stages of their case.

What You'll Do

• Client Communication & Case Management
• Serve as the primary point of contact for clients throughout the pre-litigation process.
• Independently manage an active pre-litigation caseload.
• Maintain regular communication regarding treatment, case progression, property damage, and outstanding items.
• Respond promptly to calls, emails, text messages, and voicemails.
• Maintain accurate documentation within Litify or the firm's case management system.
• Medical Treatment Coordination
• Monitor treatment progression.
• Cook up appointments and follow up with medical providers.
• Identify treatment gaps and barriers delaying case progression.
• Request, obtain, review, and organize medical records and billing statements.
• Ensure cases remain on track for demand preparation.
• Insurance & Property Damage
• Communicate directly with insurance adjusters.
• Verify claim information, policy limits, coverage, and adjuster details.
• Aid clients with:
• Property damage
• Total loss claims
• Rental vehicles
• Diminished value claims
• PIC matters
• Case Progression
• Manage a high-volume caseload while meeting productivity expectations.
• Monitor case milestones.
• Escalate legal issues requiring attorney review.
• Prepare files for demand.
• Ensure files are complete before transfer.

Qualifications

• Minimum 2 years of recent Plaintiff Personal Injury pre-litigation case management experience.
• Minimum 1 year working within a Plaintiff Personal Injury law firm.
• Experience independently managing Plaintiff Personal Injury cases from intake through demand readiness.
• Experience handling bodily injury (BI) claims.
• Experience communicating directly with insurance adjusters.
• Experience coordinating medical treatment and provider follow-up.
• Experience managing property damage claims, including total loss, rental coordination, diminished value, and PIP.
• Experience requesting and reviewing medical records and bills.
• Experience preparing files for demand or attorney review.
• Experience managing a high-volume caseload of approximately 300 or more active files.
• Experience handling 50 or more inbound and outbound client communications daily.
• Experience using Litify (Salesforce) or a comparable legal case management system.
• Fluent in English and Spanish.
• Ability to work onsite Monday through Friday in Miami Lakes.

Additional Information

Work Authorization & Employment Eligibility
Applicants must be legally authorized to work in the United States without current or future employer sponsorship.
Employment is contingent upon successful completion of all pre-employment requirements, including Form I-9 verification and supporting documentation as required by federal law.

Benefits
Eligible employees enjoy a competitive benefits package including:
Medical, Dental & Vision Insurance
Company-paid Life Insurance
Short-Term Disability
Long-Term Disability
Supplemental Insurance
401(k) with Company Match
Paid Time Off
Employee Assistance Program (EAP)