Personal Injury Intake Case Manager

About The Ward Law Group

Join an Award-Winning Plaintiff Personal Injury Law Firm. At The Ward Law Group, our mission is simple: Changing Lives. One Client at a Time. Recognized as one of the Best Places to Work for consecutive years, we are committed to building a team of exceptional legal professionals who are passionate about serving injured clients, delivering outstanding service, and making a meaningful impact every day. We believe our people are our greatest asset. We foster a collaborative, innovative, and high-accountability culture where our Intake Case Managers are empowered to take ownership of their caseloads, build strong client relationships, and proactively move cases forward. Every case is managed with urgency, compassion, and attention to detail because we understand that the work completed during the pre-litigation stage lays the foundation for successful case outcomes.

We don't hire people who simply answer phones—we hire proactive case managers who take ownership, solve problems, and advocate for our clients from the very beginning of their legal journey. If you are an experienced Plaintiff Personal Injury Intake Case Manager who thrives in a fast-paced, high-volume environment, enjoys building relationships with clients, coordinating medical treatment, managing insurance and property damage matters, and driving cases toward demand readiness, we invite you to join The Ward Law Group.

Our Core Values

• Faith – We act with integrity, honesty, and purpose in everything we do.
• Accountability – We take ownership of our work, our commitments, and the results we deliver for our clients.
• Leadership – We lead through initiative, professionalism, collaboration, and a commitment to continuous improvement while helping our clients and teammates succeed.
• Loyalty – We build lasting relationships through trust, respect, and an unwavering commitment to our clients, teammates, and community.
• Service to Our Clients – We provide compassionate, responsive, and exceptional service while guiding clients through one of the most important stages of their case and helping prepare them for a successful recovery.
• Service to Our Teammates – We foster a culture of collaboration, communication, mutual respect, and shared accountability because we achieve the best outcomes when we work together.
• Service to Our Community – We are committed to making a positive impact by serving and strengthening the communities where we live and work.

At The Ward Law Group, Intake Case Managers have the opportunity to make a meaningful difference from the very beginning of every case. You'll work alongside an experienced team, develop your expertise in Plaintiff Personal Injury law, and play a critical role in helping clients receive the care, guidance, and support they need while helping us change lives—one client at a time.

Position Overview

The Plaintiff Personal Injury Intake Case Manager plays a critical role in managing pre-litigation personal injury cases from intake through medical treatment and demand readiness. This is a high-volume, production-driven position responsible for independently managing an active caseload while serving as the primary point of contact for injured clients throughout the early stages of their case. The successful candidate will proactively coordinate medical treatment, communicate with insurance adjusters, manage property damage claims, maintain accurate documentation, and ensure each case progresses efficiently toward demand preparation. This is not an intake or customer service position. The ideal candidate has direct experience independently managing Plaintiff Personal Injury pre-litigation cases and understands how to move cases forward while maintaining exceptional client service. This is a full-time onsite position located in Miami Lakes, Florida.

What You'll Do

Client Communication & Case Management

• Serve as the primary point of contact for clients throughout the pre-litigation process.
• Independently manage an active pre-litigation caseload.
• Maintain regular communication regarding treatment, case progression, property damage, and outstanding items.
• Respond promptly to calls, emails, text messages, and voicemails.
• Maintain accurate documentation within Litify or the firm's case management system.

Medical Treatment Coordination

• Monitor treatment progression.
• Coordinate appointments and follow up with medical providers.
• Identify treatment gaps and barriers delaying case progression.
• Request, obtain, review, and organize medical records and billing statements.
• Ensure cases remain on track for demand preparation.

Insurance & Property Damage

• Communicate directly with insurance adjusters.
• Verify claim information, policy limits, coverage, and adjuster details.
• Assist clients with property damage, total loss claims, rental vehicles, diminished value claims, loss of use, and PIP matters.

Case Progression

• Manage a high-volume caseload while meeting productivity expectations.
• Monitor case milestones.
• Escalate legal issues requiring attorney review.
• Prepare files for demand.
• Ensure files are complete before transfer.

Performance Expectations

Success in this role will be measured by the ability to:

• Independently manage 300+ active pre-litigation files.
• Handle 50+ inbound and outbound client communications daily.
• Keep cases progressing toward demand without unnecessary delays.
• Coordinate medical treatment and provider follow-up.
• Resolve property damage issues efficiently.
• Meet departmental KPIs for productivity, responsiveness, and quality.
• Maintain complete and accurate case documentation.
• Deliver exceptional client service while balancing multiple priorities.

Required Qualifications

• Minimum 2 years of recent Plaintiff Personal Injury pre-litigation case management experience.
• Minimum 1 year working within a Plaintiff Personal Injury law firm.
• Experience independently managing Plaintiff Personal Injury cases from intake through demand readiness.
• Experience handling bodily injury (BI) claims.
• Experience communicating directly with insurance adjusters.
• Experience coordinating medical treatment and provider follow-up.
• Experience managing property damage claims, including total loss, rental coordination, diminished value, and PIP.
• Experience requesting and reviewing medical records and bills.
• Experience preparing files for demand or attorney review.
• Experience managing a high-volume caseload of approximately 300 or more active files.
• Experience handling 50 or more inbound and outbound client communications daily.
• Experience using Litify (Salesforce) or a comparable legal case management system.
• Fluent in English and Spanish.
• Ability to work onsite Monday through Friday in Miami Lakes.

Preferred Qualifications

• Experience with full demand and quick demand preparation.
• Experience supporting global settlements.
• Experience consistently meeting production and quality KPIs.
• Experience working in a fast-paced Plaintiff Personal Injury practice.

Benefits

Eligible employees enjoy a competitive benefits package including:

• Medical, Dental & Vision Insurance
• Company-paid Life Insurance
• Short-Term Disability
• Long-Term Disability
• Supplemental Insurance
• 401(k) with Company Match
• Paid Time Off
• Employee Assistance Program (EAP)