Intake Case Manager

Job Description

The Intake Case Manager is integral to ensuring the success and support of clients undergoing medical treatment and property damage claims. This position involves being a crucial link in helping clients obtain the maximum compensation they deserve to overcome challenging situations.

• Apply a general understanding of the Bodily Injury Claim process and manage a caseload.
• Identify cases eligible for Full Demand, Quick Demands, and Globals, and submit them to the appropriate department.
• Review and submit potential production cases, qualify clients for Personal Injury Protection (PIP), and aid clients in property damage resolution, including loss of use and diminished value claims.
• Communicate with adjusters and insurance companies, obtain timely insurance coverage information, follow up on medical treatments, obtain medical provider records and bills, and update adjuster information in the system.
• Maintain thorough documentation in Litify, including the submission of applicable subrogation letters.
• Maintain frequent communication with clients, answer questions, and ensure proper care.
• Upon attorney review, discharge cases and submit proper documentation for Attorney Liens.

Qualifications

• Must be able to speak English and Spanish fluently (fluent in Spanish is a must for this position).
• Must have multitasking and time-management skills, with ability to prioritize tasks.
• Must be able to work in a fast-paced environment.
• Must have the ability to be resourceful and proactive when issues arise.
• Must demonstrate excellent written and verbal communication skills, including the ability to successfully communicate with the public, other employees, and vendors.

Benefits

• Comprehensive package including health benefits; pretax health care and dependent care saving accounts; life insurance; paid time off and holidays;
• A percentage match on your 401K contributions to insure your overall satisfaction and security as part of our team.
• Confidential counseling services, mental health support, and financial guidance.

Pay

$20.00 - $27.00 per hour (based on experience)

Schedule

Monday - Friday 8:30AM - 5:00PM EST or 9:00AM - 5:30PM EST