Intake Case Manager

About the Company

The Ward Law Group is an award-winning personal injury law firm dedicated to changing lives, one client at a time. Recognized as one of the Best Places to Work for consecutive years, we deliver exceptional legal representation in a collaborative, innovative, and high-accountability culture. Our team is empowered to make informed decisions, continuously improve, and drive meaningful impact for clients navigating challenging times. We value faith, accountability, leadership, loyalty, and service—to clients, teammates, and the community.

About the Role

The Ward Law Group is seeking an experienced Intake Case Manager to join our growing Personal Injury team. This role guides clients through the early stages of their case, ensuring exceptional support while efficiently moving claims toward resolution. The ideal candidate has strong personal injury experience, excellent client communication skills, and the ability to manage a high-volume caseload in a fast-paced environment.

Responsibilities

• Manage a caseload of personal injury clients from intake through case progression.
• Apply knowledge of bodily injury claims and pre-litigation case management processes.
• Identify cases eligible for Full Demand, Quick Demand, or Global Demand and submit them to the appropriate department.
• Review and submit potential production cases for attorney evaluation.
• Qualify clients for Personal Injury Protection (PIP) benefits.
• Assist clients with property damage matters, including loss of use and diminished value claims.
• Communicate with insurance adjusters and carriers to obtain coverage and claim information.
• Monitor and follow up on client medical treatment and case progression.
• Request, obtain, and organize medical records, bills, and supporting documentation.
• Maintain accurate adjuster and insurance information within Litify.
• Submit applicable subrogation and attorney lien documentation.
• Document all case activity thoroughly and accurately in Litify.
• Maintain frequent communication with clients, answer questions, and provide updates regarding their case status.
• Ensure cases are properly prepared for attorney review and discharge when appropriate.

Requirements

• Bilingual English/Spanish required.
• 3+ years of experience as an Intake Case Manager or Personal Injury Case Manager in a plaintiff personal injury law firm.
• Demonstrated experience handling bodily injury claims, pre-litigation case management, property damage claims, PIP, medical records and bill collection, insurance communications, subrogation matters, attorney liens, and demand preparation.
• Proficiency with Litify, Salesforce, or similar case management systems.
• Excellent client communication, organization, and case management skills, with the ability to manage a high-volume caseload independently.

Benefits

• Medical, dental, and vision insurance.
• Company-paid life insurance.
• Short-term and long-term disability.
• Supplemental insurance options.
• 401(k) with company match.
• Paid time off.
• Employee Assistance Program (EAP).