Case Manager (Intake Coordination)

Help families in Fairfax County build stability and independence through a transformative program focused on housing stability and long-term self-sufficiency. This hybrid role combines office-based coordination with community-based field work in Oakton, VA.

About the role

As an integral part of the support team, the Case Manager works to move individuals toward self-sufficiency by linking families to essential community resources, coordinating referrals and applications, providing housing stability supports, and assisting in navigating barriers to employment. Using a wrap-around approach, the Case Manager develops care plans, continuously assesses changes in status and support needs, and updates care plans as necessary to ensure ongoing support.

Responsibilities

• Conduct participant intake and enrollment, complete baseline assessments using the Employment Barriers Screening Tool and HUD Self-Sufficiency Matrix, and identify immediate participant and family needs.
• Facilitate smooth transitions to ongoing case management and ensure timely follow-up and continuity of services.
• Complete comprehensive assessments and coordinate services with internal and external partners to support participant success.
• Develop, implement, and regularly update person-centered plans focused on self-sufficiency and employment goals.
• Connect participants to community resources, assist with service navigation, and maintain accurate documentation to support compliance, reporting, and outcomes tracking.
• Build and maintain long-term relationships with community partners, participants, their families, and other stakeholders (e.g., medical teams, paid and natural supports, legal guardians) to ensure access to up-to-date resources and support.
• Regularly communicate and collaborate with Fairfax County Redevelopment and Housing Authority (FCRHA) support staff.
• Stay informed on current and emerging community resources, including programs and services related to healthcare, housing, education, employment, and other relevant supports.
• Build and maintain partnerships with local organizations to ensure access to the most up-to-date information, enabling effective referrals and support for individuals and families.
• Record participants’ progress including charting referrals, home visits, and other notable interactions.
• Facilitate and participate in team meetings.
• Identify and/or provide support resources related to independent living, aging in place, medical support, mental health support, emergency response plans/support, in-home companion care, housing, social and leisure activities, transportation, and financial planning and needs.
• Actively seek opportunities to enhance knowledge of systems supporting FCRHA recipients, including the barriers they face.
• Foster collaboration through participation in community meetings, professional networks, and relevant trainings, enabling effective referrals and comprehensive care for individuals and families.
• Regularly meet with the Director of Employment Services and key team members, including case managers, youth transition specialists, and employment development specialists from ServiceSource and affiliated organizations, to ensure alignment and progress toward grant objectives.
• Perform other responsibilities as assigned.

Requirements

• Bachelor’s degree in social work, psychology, or human services preferred.
• Associate degree (AA/AS) in Human Services or a related field with three years of relevant experience; or high school diploma or GED with a minimum of five years of relevant experience required.
• Experience working with vulnerable populations, including households receiving TANF, living in subsidized housing, individuals with disabilities, immigrants, or justice-involved preferred.
• Demonstrated ability to conduct structured interviews, complete assessments, identify immediate needs, and document findings accurately.
• A minimum of 3-5 years of experience in case management, intake and eligibility coordination, care coordination, and the development and implementation of individualized plans is preferred.
• Annual criminal background checks, child abuse clearances, and other required screenings in compliance with ServiceSource, state, and funding agency regulations.
• Availability and willingness to travel weekly within the local area to perform the job.
• Availability and willingness to work flexible hours, including evenings and/or weekends, when needed.
• Valid driver’s license and/or access to reliable transportation to perform work-related travel required. Eligible drivers must have a good motor vehicle record (MVR).

Skills

• Proficiency in Microsoft Office products and the ability to become familiar with ServiceSource-specific programs and software.
• Strong verbal and written communication skills.
• Excellent organizational skills.
• Detail-oriented and able to carry out work with the highest levels of accuracy.
• Committed to social inclusion model and strengths-based approach.
• Knowledge of continuum of care and transition planning.
• Ability to establish and maintain positive working relationships with client systems.
• Experience writing individual support plans/care plans, progress notes, and discharge reports.
• Knowledge of Medicaid waiver requirements (CL, FIS, and BI waivers) and WaMS.
• Knowledge of assistive technology devices/services.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to walk, sit, and stand; reach with hands and arms; and talk, see, and hear.
• May often or occasionally lift or move durable medical equipment, supplies, or groceries up to 50 pounds.
• May often or occasionally aid participants with balance (i.e., provide an arm to keep steady) and aid with transferring to and from a wheelchair and/or vehicle.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
• Ability to walk up and down flights of stairs is required.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• The noise level in the work environment is usually quiet or moderate; however, loud noise may be encountered.
• Job duties may be required to be performed during inclement weather and during any degree of outdoor temperatures.

Pay

$63,000 annual salary.

Schedule

Monday-Friday, 9:00 a.m.-5:00 p.m., with a flexible hybrid environment combining office work and community-based field work. No evenings, weekends, or holidays required.

Benefits

For benefit-eligible employees, ServiceSource offers:

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company-paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

This position is funded through a two-year contract. ServiceSource is committed to exploring continued employment for staff should future funding or program needs evolve.