Intake Specialist Case Manager

Duties And Responsibilities

• Screen clients for rental and/or utility assistance
• Determine the client eligibility
• Provide resources to families and individuals seeking services at the Family Services Department
• Screen at-risk individuals and families
• Provide internal referrals to connect clients with resources
• Establish and maintain relationships with other community agencies
• Attend all required staff, department, community meetings, and trainings
• Provide financial assistance for rental and deposit in coordination with the Housing Coordinator
• Deliver case management to individuals and families
• Deliver budgetary and financial counseling
• Deliver housing search, location, referral, landlord mediation/dispute resolution, and information regarding tenant rights
• Maintain accurate, updated, confidential client files
• Provide referrals to secure necessary services and support for clients
• Assist with events related to the Family Services Department
• Perform other related duties as required

Education And Experience

• High school diploma or equivalent (required)
• Bachelor’s degree (preferred)
• Experience with Homeless Management Information System (HMIS) (preferred)
• Experience working with diverse, homeless, and low-income communities
• Experience in administrative work and data entry
• Experience with Microsoft programs

Skills And Abilities

• Bilingual in Spanish (preferred)
• Excellent communication skills
• Excellent time management and organizational skills
• Ability to lead
• Ability to multi-task

Physical Requirements

• Ability to lift up to 25 lbs. (usually file boxes)

ADA Statement

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position.

At-Will

Any employment relationship with this organization is of an “at-will” nature, which means that an Employee may resign at any time and the Employer may discharge an Employee at any time with or without cause. It is further understood that this “at will” employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.