Accounts Manager

About the role

At AdvantageTrust, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years. The Account Manager role is responsible for supporting the onboarding, implementation, and overall account health maintenance of our members. You will deliver best-in-class service to company membership and stakeholders to ensure implementation and alignment of supply chain solutions. You will drive business growth within your portfolio of assigned accounts by helping members reduce costs, improve quality, achieve standardization, and eliminate waste.

Responsibilities

• Establish and maintain professional business relationships; expedite HealthTrust contract participation and align HealthTrust service-line solutions for the benefit of assigned members.
• Act as liaison between members and internal teams to ensure timely and successful delivery of solutions.
• Achieve reputation for consistent quality, process and workflow discipline, task execution, judicious exception, and risk management.
• Continually improve company and individual performance through measures of reliability, transparency, competency, sincerity, fairness, and vulnerability.
• Collaborate with external and internal colleagues to identify opportunities for process improvement and deliver more efficient and consistent customer value.
• Manage and maintain account levels including multi-location groups, small ASCs, and up to $1 million in annual spend per group.
• Support company growth through direct supplier referrals, independent member onboarding, and association pipelines.
• Provide new account onboarding education to members on GPO supply chain opportunities and compliance.
• Follow cross-department communication ensuring all account information is updated timely and accurately in the CRM system.
• Develop distribution rep relationships with a minimum of 50+ field reps as a future source of new accounts and support overall alignment to distribution supplier contracts.
• Understand risk in member base and how to offset potential threats.
• Educate members on core portfolio through distributed and direct contracts, program requirements, and overall benefits of GPO membership.
• Recognize and support account maintenance and overall compliance of full portfolio penetration with additional areas of non-medical and purchased services.
• Understand governance, purpose, and role of cost analytics with the ability to navigate cost conversations with both members and distributors around flexible markup.
• Complete project-based initiatives that support membership and distribution accuracy and maintenance.
• Perform other duties as assigned.

Requirements

• Bachelor’s Degree – Preferred
• High School Graduate/Equivalent – Required
• 3+ years of experience in customer service and/or relationship building – Required
• Or equivalent combination of education and/or experience

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts