Case Manager/Intake Specialist

About the Role

Services provided by the person in this position should promote recovery and wellness, community integration, independent living within the community, and improved quality of life. A high level of detailed electronic documentation is required, and adherence to company and state guidelines is expected. Ensure delivery of wellness services to U.S. Customs and Border Protection (CBP) employees and their families by promoting and developing awareness of the program and conducting full eligibility screenings of potential clients. Provide comprehensive case management to CBP employees and their families who are seeking a better quality of life. The Case Manager/Intake Specialist is part of a multidisciplinary team that serves as the bridge between clinical services, wellness services, and community resources. This position will work with clients to deliver case management in office settings and/or community-based settings.

Responsibilities

• Advocate for and facilitate client’s access to wellness services, community resources, and relevant benefits.
• Build a database of community resources.
• Provide and assist with navigation to referrals.
• Provide Behavioral Health and Wellness case management to Law Enforcement personnel as part of a workforce wellness program.
• Provide appropriate referrals as necessary.
• Prepare and maintain confidential case records.
• Ensure confidentiality and control access to sensitive information.
• Follow care follow-up procedures to ensure clients received the services they were referred to and do not have any follow-up needs.
• Provide services via telehealth platform, as required.
• Conduct outreach and networking activities in the community.
• Provide presentations at various community groups in assigned areas.
• Be active in and network at monthly outreach events.
• Promote the success and reputation of the CBP Workforce Wellness Program.
• Develop a network of trusted contacts within organizations to refer and coordinate care.
• Consult with service providers and community partners on resource-related issues.
• Conduct initial eligibility screening of potential clients seeking program assistance and provide general information and community referrals to clients not meeting program eligibility requirements and/or clients not scheduled with a service due to program capacity.
• Complete Intake and Case Management for eligible clients.
• Evaluate individual and family needs.
• Complete a treatment plan with clients including wellness services and other related needs.
• Coordinate and monitor services, including comprehensive tracking of client activities in relation to the service plan and client’s needs.
• Document detailed case notes daily; maintain comprehensive client files as per Policies and Procedures.
• Other duties as assigned.

Qualifications

• Education: Bachelor’s degree in social work, Sociology, Psychology, or related field preferred. Any combination of experience and education that results in the required knowledge, skill, and abilities is required.
• Experience: 1-3 years of case management experience preferred. 2+ years in a customer service-focused environment preferred. Experience with law enforcement, veterans, and their families is a strong plus.
• Attendance: Must maintain regular and acceptable attendance at such a level as is determined in the employer’s sole discretion.
• Licenses: Driver’s License with a clear record. LMSW, LBSW, LMFT preferred.
• Other: Must be available and willing to travel to various locations with such frequency as the business need dictates.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at recruiting@endeavors.org. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.