Case Manager/Intake Specialist

About the role

The Case Manager/Intake Specialist will provide services to homeless transition aged youth (18-24 years old) under the leadership and direction of the Ruth’s Place Manager.

Responsibilities

• Certify client documentation as prescribed by LASHA regulations, organize client files, maintain case notes.
• Conduct orientations and information sessions to small and large groups.
• Cook up presentations and enrollment of participants with mandatory partners and cross functional teams.
• Review enrollment packets for completeness and accuracy.
• Determine accurate participant enrollment into the correct and appropriate programs.
• Coordinate outreach and marketing efforts to promote Ruth’s Place services and programs to increase enrollments.
• Oversee the intake office, provide outreach, resources, intake, and assessment of clients to determine client needs and provide referral services.
• Attend meetings and trainings to improve skills and knowledge of best practices in Permanent Supportive Housing and client related services.
• Answering inbound calls in timely and courteous manner.
• Knowledgeable and familiar with Homeless TAY Population.
• Provide exceptional customer service to new and existing consumers when needed.
• Enter client demographic information to HMIS and Salesforce databased system in place as needed.
• Maintain contact with partner agencies, when necessary, by email and/or follow up with phone calls.
• In coordination with the Ruth’s Place team schedule in-person assessments and coordinate admission as required.
• Expect to work some weekends and flexible to cover other positions at the Ruth’s Place when it is short on staff.
• In coordination with the Ruth’s Place Manager maintain department and program presentations for information sessions, community outreach activities and inter-department outreach.
• In coordination with the Ruth’s Place Manager develop and organize enrollment packets with current and updated forms mandated by LAHSA.
• Uphold CRCD’s Mission Statement and 5-Year Strategic Plan.
• Attends and participates in Care Coordination Meetings for SPA 6 and various other community meetings.
• Represent CRCD/Ruth’s Place at community resource events as needed.
• Comfortable working independently and with multidisciplinary team in a fast-paced environment.
• Provide linkage to youth to resources such as education, employment, benefits, mental health, crisis bridge housing, transitional housing.
• Formulate HSP that identify the youth needs and goals to help them decrease barriers of homelessness and obtain housing, education, employment etc.
• Enter weekly case notes in HMIS database to document progress in the areas supporting the youth rapid transition to permanent housing.
• Complete Monthly Updates with youth to assess progress towards achieving their goals defined in the HSP.
• Aid youth with obtaining supporting documents and become document ready for housing.
• Comfort with working TAY homeless or at-risk of being homeless population.
• Compassion for TAY, ability to manage time efficiently, prioritize tasks, demonstrate sound judgment, give attention to details, flexible, self-driven and motivated.

Requirements

• Knowledge of database management and quality control processes.
• Reliable, flexible team player who works well with minimal supervision, who has a good work ethic, and an ability to set and maintain personal boundaries.
• Demonstrated ability to work on multiple projects simultaneously, and to meet deadlines.
• Demonstrated knowledge of community resources.
• Must be flexible, easily adaptable to changing priorities throughout the day.
• Must be highly organized and can work within multiple databases at a time.
• Reliable transportation: valid driver's license, and car insurance as required by law, as appropriate.

Qualifications

• Bilingual in English/Spanish preferred but not required.
• Ability to multitask and work within a fast-paced environment.
• Ability to effectively utilize computers, various software programs and desk/cell phones technologies.

Benefits

• 14 Paid Holidays
• On-Demand training memberships to bolster professional development
• Dental/Vision/85% employer-paid & 40% dependent paid Medical Insurance
• 401k eligibility from day one & up to 3% matching after one year
• 529 Educational Savings Plan from Principle
• Flexible Spending Account (FSA)
• Short & Long Term Disability
• Accident & Hospital Indemnity
• Whole life insurance with cash benefits
• Identity Theft Protection and Legal Services
• Discount pet insurance through ASPCA

Pay

$50,000-$55,000 annually

Schedule

This is not a work from home position. This role reports to the office 5 days a week.