Intake Specialist

Description

The Intake Specialist is responsible for the day-to-day operations of the Intake Department. This person reports directly to the Intake Manager and acts under his or her direction.

Specific Responsibilities

• Answer phones in high-volume call center
• Create and field client intakes
• Collect and record information from potential clients and open cases in case management software
• Receive and distribute mail
• Collect and record police reports

Requirements

• High volume phone, call center, and/or law firm experience is preferred
• Exceptional communication skills
• Ability to work well under pressure and to exercise good judgment
• Strong attention to detail, organized and able to multitask and prioritize workload
• Strong working knowledge of MS Office
• Able to type 55 wpm
• Must work well in a team atmosphere
• Able to lift a minimum of twenty pounds

KNOWLEDGE

• Highly proficient in MS Outlook, Word, and Excel.
• Basic business practices.
• Standard clerical and general office administration procedures.
• High command of English grammar, usage, punctuation, and spelling.
• Use of computers and related software applications.

SKILLS

• Cordination skill to operate a personal computer keyboard to utilize software and other computer programs to create documents.
• Cordination skill to operate office phone and headphones.
• Cordination skills to operate printers and calculators.