Inside Sales Supervisor

About the role

This is a hands-on leadership position responsible for supervising and developing an Inside Sales team while managing an individual book of business. The successful candidate will lead by example, supporting team performance, fostering strong customer relationships, and contributing directly to revenue growth through account management and sales activities. The position is based in Grand Rapids, MI.

Responsibilities

• Provide coaching, sales mentorship, and training for team members
• Foster a cohesive and collaborative culture promoting open, frequent communication
• Drive the hiring process for new team members as necessary
• Appraise performance in all sales functional areas
• Drive sales and margin growth that align with corporate/regional strategies
• Perform all other duties as assigned; responsibilities may change at any time with or without notice

Requirements

• Bachelor’s Degree preferred
• 3-5 years of progressive sales experience in the metals industry preferred
• Exceptional communication and interpersonal skills
• Demonstrated leadership abilities, including ownership of performance management responsibilities
• Knowledge of metals prices, inventory, and quality
• Proficiency in MS Office (Word, Excel, Outlook)
• Expertise with SAP and Sales Force