Inside Sales Supervisor

About the role

The Inside Sales Supervisor at Brand Vaughan is responsible for leading the inside sales representatives in delivering exceptional service and managing customer and vendor interactions. This role also involves overseeing the service-related issues and concerns for builder accounts and customer service.

Responsibilities

• Implement procedures and processes to ensure the highest standard of service excellence and operational efficiency for the department.
• Respond to customer inquiries regarding product selection, order placement, pricing, quotations, complaints, and scheduling of deliveries and installations.
• Provide customer follow-ups and initiate telephone calls to customers to generate sales.
• Cook up and coordinate purchase and delivery of special products.
• Obtain information on pricing specifications, uses, and availability, and code and input customer orders, pricing information, and additional data into the computer system.
• Create sales tickets, maintain stock levels on the sales floor and in the stockroom, operate and balance cash register daily, research credits, returns, and late payments as needed, and manage schedules for projects by coordinating with outside sales, jobsites, and assigned customers.
• Handle special orders and advanced pricing, assist with pricing and special price lists, develop and grow professional relationships with customers, resolve jobsite issues and customer problems, and handle supervisory responsibilities for a team of 4+ associates.
• Manage budgets, set goals, and perform performance management, including providing feedback and input on hiring and terminations.

Requirements

• A high school diploma or GED is required, with an associate's degree preferred.
• At least 4-6 years of experience in building materials supply, specifically within distribution operations and sales support, is required.
• At least 1-3 years of supervisory experience in a customer-oriented environment is required.
• Demonstrated selling or operations experience is required.
• Hands-on experience in building supply, construction, or distribution industry is required.

Skills and Abilities

• Knowledge of business management operations including purchasing, sales, and personnel management.
• Strong problem-solving, critical thinking, and creativity skills, along with the ability to make decisions based on accurate and timely analyses within an inside sales support environment.
• Good math skills are needed.
• Computer competency and good customer relations skills are required.
• Proficiency in leadership duties including excellent professional communication skills and the ability to motivate a team in a challenging and fast-paced environment.
• Special knowledge required: understand products and services provided, manage builder material needs to local distribution ability, credit process, understand applicable building codes, and be computer literate with Microsoft Office products.
• Ability to read material take-offs, estimates, blueprints, and other such documents.

Qualifications

Comply with all policies and standards. Adhere to Brand Vaughan's commitment to workplace safety. Participate in and complete assigned trainings.