Inside Sales Representative

Position Overview

As a Silvi Materials Inside Sales Representative, you will play a pivotal role within our Concrete Sales Team. You will have the opportunity to tap into the world of concrete sales and learn what the world’s most used building material is all about. Your experience will include everything from field work to processing mix designs to bidding processes.

Benefits

• Medical
• Vision
• Dental
• Prescription
• Vacation
• Paid Holidays

Responsibilities

• Handle inbound inquiries from contractors, builders, and homeowners, providing product recommendations based on project needs.
• Include all web leads, small orders that dispatch needs help with, and cold calls.
• Be the main point of contact for all customers under 500 yards.
• Make sure all web leads are followed through and executed on with all major products.
• RMX, Aggregate, cement and salt.
• Prepare and deliver quotes.
• Be a liaison for outside sales representatives when they need on-site help.
• Cook order processing by entering orders accurately into the system and confirming details like mix type, volume, and delivery timing.
• Work in collaboration with dispatch and logistics teams to ensure job files are up to date and ready for delivery.
• Maintain customer relationships by following up on quotes, checking satisfaction and satisfaction after deliveries, and encouraging repeat business.
• Provide technical guidance on mix selection, additives, curing times, and application best practices (within company expertise).
• Resolve customer issues such as delivery delays, quality concerns, or billing discrepancies by working with operations and quality control teams.
• Track sales activity and pipeline using CRM or internal systems, ensuring accurate records of leads, opportunities, and closed sales.
• Upsell and cross-sell products like specialty mixes, admixtures, or related services (e.g., pumping or finishing).
• Leverage digital advertising strategies to generate more leads in conjunction with the marketing team.

Qualifications and Skills

• Valid Driver’s License
• Bachelor's degree with major in Business Administration, Finance, or Engineering
• Preferred at least 2 years relevant sales experience
• Well-experienced, focused on business objectives and highly effective in dealing with a broad range of internal and external customers
• Solid communication, analytical, and management skills
• Flexibility/adaptability to change projects on short notice