Inside Sales Supervisor

USA Inside Sales SupervisorFull-time | Sales | Location – Grayslake, IL Supervise, train, and coach domestic Inside Sales Representatives and Customer Support Specialists, driving continuous improvement in sales skills and product knowledge to retain and grow revenue across existing and new accounts. Partner with the Manager, USA Sales to implement and reinforce sales policies and procedures. YOUR ROLE AND RESPONSIBILITIES Oversee staffing levels and overtime allocation to ensure the team is positioned to consistently meet and exceed domestic sales goals.Manage staff scheduling, time-off requests, and weekly payroll approval to ensure accurate and timely processingEnsure appropriate phone coverage to maintain consistently high customer service standardsDrive achievement of sales goals through targeted training, development, and knowledge sharing across the teamMonitor inside sales representatives' customer calls and deliver coaching based on call evaluations to strengthen performanceMentor and develop staff to prepare them for future leadership roles within TVH and across the broader businessCollaborate with Human Resources on talent acquisition, including interviewing and onboarding new team membersIdentify skill gaps and coordinate targeted training in areas such as market knowledge, product knowledge, and soft skillsEstablish, monitor, and continuously refine department expectations, including outbound call volume, email etiquette, request handling, response times, time card accuracy, and phone system usageSet the tone for team culture through monthly 1:1 meetings with each team member, delivering consistent recognition, feedback, and communication to drive engagementAssess customer needs and requirements to identify opportunities for growing domestic sales volumeResolve escalated customer concerns, including denied claims, shipment issues, and general complaints, ensuring timely and effective follow-upPartner with domestic sales management and IT teams on ERP integration strategy and implementationDevelop and oversee a reliable team back-up plan to ensure uninterrupted customer service coverage during absencesProvide ongoing coaching to sales representatives on sales technique and product knowledge, both informally and through formal presentations and proposalsProvide direct supervision for Inside Sales and Customer Support staff HOW TO SUCCEEDMust possess a minimum of 5 years sales experience. (Material handling, industrial equipment or like industry preferred)Must possess 3 years work experience with management of sales representatives and customer support specialistsPreferred - Bachelor’s degree from an accredited four year college or universityAbility to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, employees, clients, customers, and the general public.Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Demonstrates effective verbal, written and interpersonal communication skills with a proven ability to communicate effectively across all levels of the organizationDemonstrates proficient organizational, time management and follow up skillsDemonstrates critical thinking and effective analytical skillsDemonstrates effective decision making and active listening skillsMust be team oriented, possess a positive attitude and collaborate effectively with others to achieve goals in a fast-paced, deadline driven environmentDemonstrates a proven track record in guiding team members to meet and exceed sales objectivesAbility and willingness to travel domestically (10%) WHAT’S IN IT FOR YOUYou’ll be part of a people-centric culture, where your well-being matters. Our comprehensive package offers standard benefits such as medical, dental, and vision, plus unique benefits such as our and our incredible dollar for dollar 401(k) match up to 6% PEOPLE ARE AT OUR HEARTTVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas. ABOUT TVHTVH is a global one stop shop for spare parts and accessories for forklift trucks, industrial equipment, and agricultural machinery. Our 4600 colleagues are the strength, heart and soul of TVH. We are a dynamic team, where initiative and entrepreneurship are valued, and innovation takes center stage. TVH is an Equal Opportunity Employer. TVH will not discriminate against applicants based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older.