Inside Sales Supervisor

YOUR ROLE AND RESPONSIBILITIES

• Oversee staffing levels and overtime allocation to ensure the team is positioned to consistently meet and exceed domestic sales goals.
• Manage staff scheduling, time-off requests, and weekly payroll approval to ensure accurate and timely processing.
• Ensure appropriate phone coverage to maintain consistently high customer service standards.
• Drive achievement of sales goals through targeted training, development, and knowledge sharing across the team.
• Mentor and develop staff to prepare them for future leadership roles within TVH and across the broader business.
• Collaborate with Human Resources on talent acquisition, including interviewing and onboarding new team members.
• Identify skill gaps and coordinate targeted training in areas such as market knowledge, product knowledge, and soft skills.
• Establish, monitor, and continuously refine department expectations, including outbound call volume, email etiquette, request handling, response times, time card accuracy, and phone system usage.
• Set the tone for team culture through monthly 1:1 meetings with each team member, delivering consistent recognition, feedback, and communication to drive engagement.
• Absorb customer needs and requirements to identify opportunities for growing domestic sales volume.
• Resolve escalated customer concerns, including denied claims, shipment issues, and general complaints, ensuring timely and effective follow-up.
• Partner with domestic sales management and IT teams on ERP integration strategy and implementation.
• Develop and oversee a reliable team back-up plan to ensure uninterrupted customer service coverage during absences.
• Provide ongoing coaching to sales representatives on sales technique and product knowledge, both informally and through formal presentations and proposals.
• Provide direct supervision for Inside Sales and Customer Support staff.

YOUR QUALIFICATIONS

• Minimum of 5 years sales experience. (Material handling, industrial equipment or like industry preferred)
• Minimum of 3 years work experience with management of sales representatives and customer support specialists.
• PREFERRED - Bachelor’s degree from an accredited four year college or university.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, employees, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Demonstrates effective verbal, written and interpersonal communication skills with a proven ability to communicate effectively across all levels of the organization.
• Demonstrates proficient organizational, time management and follow up skills.
• Demonstrates critical thinking and effective analytical skills.
• Demonstrates effective decision making and active listening skills.
• Must be team oriented, possess a positive attitude and collaborate effectively with others to achieve goals in a fast-paced, deadline driven environment.
• Demonstrates a proven track record in guiding team members to meet and exceed sales objectives.
• Ability and willingness to travel domestically (10%).