Inside Sales / Stocklist Associate

Sales and Customer Engagement

Serve as the main contact for customers, addressing inquiries, providing quotes, and processing orders.
Build and maintain strong client relationships through effective communication and outstanding service.
Identify opportunities to upsell and cross-sell, contributing to revenue growth.

Stocklisting and Technical Support

Prepare detailed material lists for fire protection projects using HydraTech software.
Collaborate with internal teams to ensure quotes align with fabrication capabilities and customer requirements.
Notify purchasing of material needs based on project quotes.

Business Development

Proactively expand the customer base and strengthen relationships with existing clients.
Support strategies to position the company as a leader in fire protection fabrication.

Collaboration and Reporting

Work closely with fabrication, sales, and purchasing teams to ensure seamless operations.
Compile reports to track sales performance, customer retention, and operational improvements.

Qualifications/Skills

• 1+ years of experience in inside sales, customer service, or a related field;
  experience in fire protection or construction is a plus.
• Familiarity with stocklisting processes;
  experience with HydraTech software is preferred.
• Strong interpersonal and communication skills with a focus on customer satisfaction.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Proficiency in Microsoft Office;
  ERP or industry-specific software experience is a plus.

Working Conditions

• Office-based role with prolonged periods of sitting and computer use.
• Occasional exposure to manufacturing environments with noise, dust, and temperature variations.
• Some travel may be required to meet customers or attend training.

Work Setting

Akron, Ohio
Monday - Friday
Day shift: 9 AM - 6 PM

Benefits

• PTO
• paid holidays
• birthday off with pay and jump starts GM and Ford vehicle discount
• Medical, company pays 75% of premium along with a free medical wrap
• Free telemedicine with medical enrollment
• Dental
• Vision
• Life Insurance and AD&D
• Critical Illness and Accident insurance
• Short and Long Term Disability
• 401K program with a 25% match with no cap!

Our Culture

With over 25 locations in multiple states, each branch has created a culture within our company that stems from cooperation, teamwork and of course the notion that we are BUILT TO SAY YES, not only to our customers but to you as well.
We often gather for company provided lunches, sponsor lunch and learn sessions to share our knowledge, and hold customer appreciation BBQs.
We have seasonal sports competitions for employees to win prizes and tailgates for football and baseball.
We also celebrate you by rewarding work anniversaries, employee appreciation day celebrations, recognizing inside/outside sales leaders, honoring our vets, observing casual Fridays and much more!