Inside Sales Associate I

Job Summary

Responsible for providing dependable service through accurate order entry, basic pricing, and secure payment handling.

Major Tasks, Responsibilities And Key Accountabilities

• Processes orders across multiple channels, including phone, email, text, and counter, accurately and promptly
• Handles payments securely, including credit card, check, and cash transactions
• Identifies stock products and recommends comparable alternatives
• Maintains margin goals within established pricing guidelines
• Collaborates with team members to ensure service commitments are met

Nature and Scope

Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.

Education And Experience

• HS Diploma or GED strongly preferred
• 0-2 years of experience in area of responsibility

Preferred Qualifications

• Basic computer proficiency, including data entry, email, and order processing systems
• Strong attention to detail with a high level of accuracy in transactional tasks
• Clear and professional communication skills across phone, email, text, and in-person interactions
• Ability to identify products and suggest appropriate alternatives based on customer needs
• Understanding of and ability to follow established pricing guidelines
• Proven reliability and ability to work collaboratively in a fast-paced, team-oriented environment