Inside Sales / Stocklist Associate

Responsibilities

• Serve as the main contact for customers, addressing inquiries, providing quotes, and processing orders.
• Build and maintain strong client relationships through effective communication and outstanding service.
• Identify opportunities to upsell and cross-sell, contributing to revenue growth.
• Prepare detailed material lists for fire protection projects using HydraTech software.
• Collaborate with internal teams to ensure quotes align with fabrication capabilities and customer requirements.
• Notify purchasing of material needs based on project quotes.
• Proactively expand the customer base and strengthen relationships with existing clients.
• Support strategies to position the company as a leader in fire protection fabrication.
• Work closely with fabrication, sales, and purchasing teams to ensure seamless operations.
• Compile reports to track sales performance, customer retention, and operational improvements.

Qualifications/Skills

• 1+ years of experience in inside sales, customer service, or a related field; experience in fire protection or construction is a plus.
• Familiarity with stocklisting processes; experience with HydraTech software is preferred.
• Strong interpersonal and communication skills with a focus on customer satisfaction.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Proficiency in Microsoft Office; ERP or industry-specific software experience is a plus.