Inside Sales Associate I

Responsibilities

• Distribute incoming and outgoing order documents via email and printed copies to appropriate departments, customers, and team members
• Maintain, attach, and file order documents within quote (QT) and ship & invoice (SI) systems
• Convert quotes (QT) into acknowledged orders (SI) in Friedman/Frontier
• Audit and maintain order filing systems for accuracy and completeness
• Update, correct, or re-enter orders that contain errors in the system
• Process “add-on” and “hot lot” quotes and convert them into SI orders in coordination with production scheduling
• Process system-generated order acknowledgements upon release
• Resend order quotes and confirmations as needed due to system or delivery errors
• Pull and organize signed orders, ensuring proper attachment to supporting documentation
• Perform daily filing and organization of confirmed orders

Customer & Sales Support

• Provide timely, accurate responses to customer inquiries related to orders, products, and delivery timelines
• Answer incoming calls and support customers with order-related needs
• Partner with Outside Sales Representatives to resolve customer and dealer concerns
• Make outbound calls to customers within your assigned territory to strengthen relationships and support sales efforts
• Collaborate cross-functionally with production, credit, and logistics teams to support order fulfillment
• Identify and report order processing issues or system inefficiencies to IT or via SharePoint

Qualifications

• High school diploma or GED required
• Proficiency with Microsoft Office (Word, Excel, Outlook); ability to navigate computer systems effectively
• Experience with order entry or ERP systems (Friedman/Frontier preferred; training provided)
• Strong organizational skills with the ability to maintain both paper and electronic records
• Excellent written and verbal communication skills
• Detail-oriented with a high level of accuracy
• Knowledge of window and door products, including product lines, configurations, and specifications (preferred)
• Understanding of product lead times, shipping schedules, and order requirements (preferred)
• Ability to work in a fast-paced, collaborative environment