Inside Sales and Service Coordinator

Opportunities for Advancement

• Opportunity for advancement

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Responsibilities

• Serve as the first point of contact for incoming calls, emails, and walk-in customers
• Build relationships with customers, identify needs, and provide solutions in a timely manner
• Cook up and dispatch service technicians based on urgency, location, and job requirements
• Prepare and process quotes, work orders, and invoices
• Issue and manage purchase orders (POs) with vendors and suppliers
• Support inside sales efforts by identifying opportunities to upsell services and products
• Aid with inventory management, including tracking stock levels and coordinating replenishment
• Ensure accurate entry of customer information, service details, and job documentation
• Work closely with technicians and management to ensure smooth job execution and customer satisfaction
• Maintain a clean and organized front office and service coordination area

Requirements

• Strong customer service and communication skills (phone and in-person)
• Previous experience in inside sales, dispatching, service coordination, or rental industry preferred
• Ability to multitask and prioritize in a fast-paced environment
• Comfortable working with computer systems, order entry, and invoicing platforms
• Working knowledge of Microsoft Office (Word, Excel, Outlook)
• Strong attention to detail and ability to stay organized under pressure
• Team-oriented mindset with a sense of urgency and accountability

Qualifications

• 2–3 years of experience in a service-based or industrial environment is a plus

Company Culture

• Customers receive quick, accurate responses and solutions
• Service calls are efficiently dispatched and completed
• Opportunities to grow sales are identified and acted on
• The operation runs smoothly with clear communication between customers, technicians, and the office

About the Company

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We are an independent franchisee of PIRTEK, a leading provider of hydraulic and industrial hose maintenance and replacement services across the United States. Our mission is to help keep America's essential industries running smoothly by offering prompt and reliable service to our customers.

As a Mobile Sales and Service Technician, you will be part of a dynamic team that is dedicated to excellence and innovation. We value hard work, dedication, and a positive attitude, and we believe that these qualities are essential to our success.

If you are passionate about customer service and enjoy working in a fast-paced environment, then we encourage you to apply for this exciting opportunity. We look forward to hearing from you!