Inside Sales & Service Coordinator

Job Summary:

The Inside Sales & Service Coordinator supports the Performance Minerals business unit with lead management and support for existing customers. The goal is to maintain the daily workflow to develop opportunities and provide a customer-centric experience.

About the Role

Located remotely within the United States, the ideal candidate will occasionally need to report to one of the following offices for meetings: Adams, Mass., Canaan, CT, Bethlehem, PA, or Lucerne Valley, CA.

Responsibilities

• Vet and respond to pre-sale inquiries, maintaining ownership of leads until they are closed or handed off to the proper channel.
• Provide support for the field sales team, including communications on pricing, availability, and other customer requests.
• Maintain current documentation for the Performance Minerals intranet resources.
• Act as a liaison for established distributor relationships.
• Manage Master Price document (MPAL) real-time updates.
• Interface with Billing and CSR teams to ensure accurate order invoicing.
• Investigate payment discrepancies to their resolution.
• Coordinate communications for pricing announcements.
• Track and process distribution channel rebate claims and commission payments.
• Support business development with periodic sales reports, providing analysis for strategic decision-making and continuous improvement.
• Maintain ownership of the PMIN Division’s Salesforce CRM system.
• Develop standard work and reference documents for CSR teams across the Performance Minerals division.
• Manage special projects as assigned.

Qualifications

• Education: A 4-year college degree is required.
• Knowledge & Abilities: Excellent Microsoft Word, Excel, PowerPoint, and communication skills are necessary. A strong background in math, a basic understanding of science/chemistry, and keen attention to detail are beneficial.
• Skills: Customer-focused mindset with proactive communication, strong coordination and follow-through, problem resolution and conflict management, knowledge of Oracle ERP and Salesforce CRM, background in manufacturing customer service, and experience with sustainable improvement processes.