Service Inside Sales Coordinator

About the role

The Service Inside Sales Coordinator is responsible for analyzing customer information to make product and service recommendations and provide post-sale support. Follows up on interested parties and assists in closing sales. Makes cold calls and schedules appointments to discover new service and sales business opportunities. Responds to technical inquiries, questions, and complaints from customers to provide the best possible service. Works with departments on assisting with order entry or updates on accounts.

Primary duties and responsibilities

• Generation of new business
• Handles inbound service, parts, and accessories inquiries as they relate to sales
• Handles inbound calls and customer support tickets
• Provides basic technical support assistance for existing and potential customers
• Maintains CRM Database for customers
• Affords customers in upgrading their instrument when found to be beyond repair
• Coordination of sales activities with outside sales personnel
• Leadership of Prequalification and Follow up
• Conducts outbound direct sales calls

Marginal job functions

• Identify possibilities for improvement
• Adhere to ISO processes and work instructions
• Other duties as assigned

Work environment

• This position is exposed to risk of electrical shock
• This position does not require work- or job-related travel
• This position works in a moderate noise environment
• This position works near moving mechanical parts
• We are pleased to offer a Wellness Stipend of up to $100 per month ($1,200 annually), provided as a non-taxable benefit to support your overall health and well-being
• After 90 days of employment, you will become eligible for our 401(k) program, including a company match of up to 3%
• After 90 days of employment, you will also be eligible to participate in our quarterly bonus program, recognizing overall company performance
• As an added perk, employees enjoy access to fresh organic produce delivered weekly on Tuesdays from May through early October, helping support healthy lifestyles both at work and at home

Pay and benefits

• The salary range for this position is, $22.50-$31.43 hourly
• We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.