Inside Sales Coordinator

Primary Responsibilities

• Become an expert on products and systems to best serve the customers
• Outbound and inbound calls
• Developing Weekly call strategies
• Aiding field sales team with problem solving and / or order inquiries
• Serve as our partners' primary point of contact regarding orders
• Create relationships with customers and aid them with any order related needs/issues
• Ensure customer satisfaction through ongoing communication and relationship management
• Share best practices with team members to enhance the quality and efficiency of support
• Responsible for completing special projects as assigned
• Autonomously make decisions and solve a varying degree of issues

Required Qualifications

• Associate’s degree in business or related
• Experience and familiarity with distribution channels and Supporting field sales teams
• Business to Business customer service experience
• Strong analytical and problem-solving skills with the ability to manage complex order scenarios
• Excellent written and verbal communication skills
• High attention to detail with the ability to manage multiple priorities simultaneously
• Proficiency with ERP systems, CRM tools, and Microsoft Office applications

Preferred Qualifications

• Bachelor's degree in business or related
• Familiarity with SAP or similar enterprise order management systems
• Knowledge of logistics, transportation, or supply chain processes
• Experience documenting processes or supporting system testing initiatives

Benefits

We Value Our Employees By Providing Competitive compensation based on skills
Industry leading health, dental, and vision plans
Generous 401 (K) savings and profit sharing
On-site UW Health clinic, fitness center, and walking paths
Education assistance and internal training programs
Electric vehicle charging
Maternity & paternity leave

Interested in learning more on our robust benefits package we offer? Click here!

Job Details

This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws.